Managed WordPress FAQ

Why do I want Managed WordPress hosting?

Because we think you have better things to do than Systems Administration. Our Managed WordPress platform lets you quickly get websites up and running, for yourself or your clients, while you concentrate on what’s important for your business. Let us handle all the System Administration headaches while you focus on website design and content.

Why Media Temple Managed WordPress Hosting?

This is the premium managed WordPress experience that you’ve been waiting for. We started with the features that professional WordPress designers and developers demand, and added tools, services and world-class Media Temple customer experience that have made us a leading provider of WordPress hosting for since its release in 2003. We’re always improving our Managed WordPress plans, building on the feedback we receive from our customers with regular releases, and continual optimization throughout each year. Have feedback on Managed WordPress from Media Temple? Please let us know.

What if I have a question on how to use Managed WordPress?

Our staff goes through a rigorous training program to ensure that Media Temple Certified WordPress Techs can resolve your issue or point you toward a solution. They’re available through all our normal support channels: chat, email support request, and telephone. We also have training material available in our Media Temple Community as well as quick tutorial videos in your Account Center panel created by our very own in-house WordPress evangelist.

What type of performance tuning do you use?

We rely on Varnish, Memcached, Redis, PHP APC, and L2 caching to maximize performance by minimizing calls to our high-performance SSD-backed storage.

How often is WordPress core updated?

WordPress is powered by the Open Source Community, with regular updates, and continual security patches released several times a year. We look to push updates to WordPress core within 48 hours of release; this allows us to ensure the stability of the release for all of our customers. Want to delay updates to WordPress core? Every Managed WordPress from Media Temple site features the option to delay updates for 30 days, giving you the flexibility to test your site on your own schedule.

Do you update my plugins and themes?

Not at this time. With such a wide variety of third-party extensions available, we want to minimize the possibility of a plugin or theme update breaking your site as much as possible.

What security mechanisms are in place?

We place a strong emphasis on security, and provide 24/7/365 DDoS Security & Intrusion protection, along with:

  • Malware scanning
  • Several layers of password brute force mitigation
  • A web application firewall
  • Multiple layers of DDoS mitigation
  • Secured password and configuration methodology

Looking for additional peace of mind? More security options and services are available for every Managed WordPress plan. Log in to your Managed WordPress from Media Temple Account Center & click on Add a New Service to find a list of available add-ons. For a complete list of Managed WordPress from Media Temple plans, and all available add-ons, please visit our plan comparison page.

Do you provide backups?

Yes. Managed WordPress from Media Temple includes automated daily backups, that are kept for 30 days, allowing you to revert your site instantly using our one-click quick restore feature.

Can I use GIT to version control my Managed WordPress sites?

Yes. Just enable SSH access through your Managed WordPress Account Center control panel, and start using GIT for your WordPress site version control.

Can I move a WordPress site to Media Temple?

We’d love it if you did! You can either make the move yourself, or avoid the hassle by letting our CloudTech technicians move your sites for just $150/domain. To start your site migration, simply log in to your Managed WordPress from Media Temple Account Center & click on Add a New Service to find a list of available add-ons. To learn more about migrating your WordPress site with Media Temple’s CloudTech team, please visit: https://mediatemple.net/services/site-mover/.

How do I add sites & storage to my plan?

In addition to the number of websites & storage capacity included with each of our Managed WordPress plans, additional sites & storage can be added to your plan at any time. There’s nothing to upgrade — you have access to all our plan features immediately after you sign up. If you need more than the three WordPress installations included with our standard plan, just pay as you go. We also offer WordPress Site Packs, which come with an extra 5 sites & 50GB of SSD storage, and costs only $30/month. Log in to your Managed WordPress from Media Temple Account Center & click on Add a New Service to find a list of available add-ons.

What about page view limits?

Every Managed WordPress from Media Temple plan features unlimited data transfer, so you won’t need to worry about bandwidth. You only need to worry about page views as your site becomes extremely popular and reaches a million+ monthly pageviews. Even then, we won’t cap your views or shut down your site — we simply want to make sure you can continue to scale without compromising site performance. As your site grows, and consistently reaches that number of page views, our Customer Success team is available to talk. We’ll work with you individually to make sure Managed WordPress hosting from Media Temple fits your needs.

What additional features & services are available for my plan?

On top of the benefits that come with every Managed WordPress plan, Media Temple offers additional features & services that allow you to customize a hosting experience that fits your needs, and your budget. Add domains, SSL certificates, CDN, extra security and more by Logging Into your Managed WordPress from Media Temple Account Center & click on Add a New Service to find a list of available add-ons. For a complete list of Managed WordPress from Media Temple plans, and all available add-ons, please visit our plan comparison page.

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