WordPress FAQ

Why do I want managed WordPress hosting?

Because we think you have better things to do than systems administration. Our managed WordPress platform lets you quickly get websites up and running, for yourself or your clients, while you concentrate on what’s important for your business. Let us handle all the System Administration headaches while you focus on website design and content.

Why Media Temple Premium WordPress Hosting?

This is the premium WordPress experience that you’ve been waiting for. We started with all the basic features that professional WordPress designers and developers demand, and added a few extra layers of Media Temple expertise. We’ve been a leading provider of WordPress hosting for years, which has given us keen insight into how to make your life easier. And this iteration is just the beginning; we also have a product roadmap full of exciting improvements to come. Stay tuned for more!

What if I have a question on how to use WordPress?

Our staff goes through a rigorous training program to ensure that Media Temple Certified WordPress Techs can resolve your issue or point you toward a solution. They’re available through all our normal support channels: chat, support request, and telephone. We also have training material available in our Community, as well as quick tutorial videos in your Account Management panel created by our very own in-house WordPress evangelist.

What type of performance tuning do you use?

We implement 4 layers of caching throughout the stack as well as high performance SSD backed storage. We rely on Varnish, Memcached, PHP APC, and storage L2 caching to maximize performance by minimizing calls to SSD. Our internal testing has shown that our Premium WordPress Hosting is at least equal to the fastest platforms available.

How do I upgrade my plan?

There’s nothing to upgrade — you have access to all our plan features immediately after you sign up. If you need more than the three WordPress installations included with our standard plan, just pay as you go. Each additional WordPress installation comes with an extra 5GB of SSD storage and costs only $9/month.

How often is WordPress core updated?

We look to push updates to WordPress core within 48 hours of release. This allows us time to test and ensure the stability of the release for all of our customers.

Do you update my plugins and themes?

Not at this time. With such a wide variety of third-party extensions available, we want to minimize the possibility of a plugin or theme update breaking your site as much as possible.

What security mechanisms are in place?

We place a strong emphasis on security, and we’re always looking for ways to improve. We use:

  • Malware scanning
  • Several layers of password brute force mitigation
  • A web application firewall
  • Multiple layers of DDoS mitigation
  • Secured password and configuration methodology

Do you provide backups?

Yes, you can choose from 30 days of daily backups and revert your site quickly using our one-click quick restore feature.

Can I use GIT to version control my Premium WordPress sites?

Yes, you can. Just enable SSH access through your Premium WordPress control panel, and you’re free to use GIT just like you would on any other hosting platform.

Can I move a WordPress site to Media Temple?

We’d love it if you did! You can either make the move yourself, or avoid the hassle by letting our CloudTech technicians move your sites for $150/domain.

What about disk space, bandwidth, and page view limits?

We really want to remove any barriers to you being successful. To that end, you don’t need to worry about bandwidth. Pageviews only become a concern as your site becomes extremely popular, in the million+ range of monthly pageviews. Even then, we won’t cap your views or shut down your site — we simply want to make sure that you can continue to scale without compromising site performance, so our CloudTech or Operations engineers may review the site with you for best practices. We also did a thorough analysis on our disk space offering to make sure you’ll have more than enough space for your general needs. But if you need additional disk space, please contact us. We’ll work with you individually to make sure our Premium WordPress Hosting can give you everything you need.

Back to WordPress Premium Hosting