Advanced Support

Get direct help from our most experienced experts. They’ll set up, monitor, optimize and secure your servers when you need them most. Choose from On-Demand services or, for DV Managed customers, a convenient monthly subscription option is available.

Included with Your Subscription

Advanced Support goes beyond our standard service, taking the burden of setup and maintenance off your shoulders.

Support

Get direct access to our most experienced technical experts, with the same around-the-clock hours as our standard service. Your Advanced Support agents can resolve complex problems.

Monitoring

Gain full visibility on performance incidents and resolution. We monitor everything from CPU utilization to Apache and MySQL processes, proactively investigating and mitigating issues.

Security

Protect your sites with the included Security Pack – boasting tools like malware removal, content delivery network, web application firewall, and SSLs – all in one convenient place.

Migration

Move up to three sites per month. Advanced Support agents do the lift and shift for you, with adjustments available for up to two weeks after the migration is completed.

Setup

Refresh your site on a new content management system or change out WordPress themes without any trouble. Advanced Support agents can handle these tasks and more for you.

Optimization

Ensure you’re getting the best performance possible from your server. We’ll tune things like Apache and NGINX based on the needs of your sites.

Be Worryfree with a Subscription

Have sites with heavy traffic or complex configurations that need a watchful eye and a helpful hand? When you subscribe, you get a comprehensive premium level of support for your DV Managed server.

Call anytime and our most experienced technical experts will be on hand to assist with setup and maintenance tasks – including any of the services listed above whenever you need them.

And to prevent problems from arising in the first place, we include continuous proactive server and site monitoring plus our full Security Pack.

Subscribe to Advanced Support

Add the package to any DV Managed plan and start getting the most out of your server.

$199 per month

On-Demand Services

The below services are included with your Advanced Support subscription - or you can choose services individually in your Account Center.

  • Setup

  • Optimization

    • Site Migration

      Move your site from host to host. We migrate your site, ensuring everything works properly.

    • Web Application Setup

      Have us install apps like WordPress, Drupal, or Joomla and configure them for your hosting.

    • WordPress Theme & Plugin Setup

      Update your site’s look. We’ll handle the configuration process and run a front-end review.

    • DNS Configuration

      Have us precisely configure any complex DNS changes you’re in need of.

    • Advanced Performance Analysis

      Get a thorough review of your code, with performance and security recommendations.

    • Apache/NGINX Tuning

      Speed up content load times with precision tuning of the “Swiss army knives” of web servers.

    • MySQL Optimization

      Make your site more efficient under traffic with tailored adjustment of your MySQL database.

    • Intrusion Prevention

      Utilize the powerful, Python-based intrusion framework Fail2Ban, installed and configured by us.

    Looking to order Advanced Support On-Demand?

    Select the hosting service that you need help with, then choose from the applicable On-Demand service options.

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