Help Center

We're here when you need us, 24/7/365.

We're here for you

Every Media Temple customer has access to award-winning, around-the-clock support. You can reach us by chat, Twitter, phone, or support request. Providing you with world-class support for your hosting account is what we work on 24/7/365.

We promise:

A friendly, helpful support experience every time
Quick answers to chats, tweets, support requests, and calls 24/7
Extensive self-help resources like our Community
Timely, informative updates on maintenance, system incidents, and any occasional service interruption
An open ear and serious attention to all your feedback, both good and bad

CloudTech Priority Care

Need even more help? Our certified, in-house CloudTech engineers optimize servers, install your web apps, secure your sites, and more. You can get CloudTech On-Demand, or set up a subscription for 24/7 peace of mind.

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CloudTech Front-End Site Analysis

A fast-loading website is critical to your online success. To help you out, CloudTech offers a free analysis of your site. We'll run some tests for speed and file size, then give you the results below, along with some suggestions for speeding things up.

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We will email a detailed version of your report to you.