MANAGED WORDPRESS FAQ

Why do I want Managed WordPress hosting?

Because we think you have better things to do than Systems Administration. Our Managed WordPress platform lets you quickly get websites up and running, for yourself or your clients, while you concentrate on what’s important for your business. Let us handle all the System Administration headaches while you focus on website design and content.

What if I have a question on how to use Managed WordPress?

Our staff goes through a rigorous training program to ensure that Media Temple Certified WordPress Techs can resolve your issue or point you toward a solution. They’re available through all our normal support channels: chat, email support request, and telephone. We also have training material available in our Media Temple Community as well as tutorials in your MWP dashboard.

What type of performance tuning do you use?

We serve requests over HTTP/2, support full-page caching with Varnish, and PHP 7 opcode caching.

How often is WordPress core updated?

WordPress is powered by the Open Source Community, with regular updates, and continual security patches released several times a year. We look to push updates to WordPress core within 48 hours of release; this allows us to ensure the stability of the release for all of our customers.

Do you update my plugins and themes?

Not at this time. With such a wide variety of third-party extensions available, we want to minimize the possibility of a plugin or theme update breaking your site as much as possible.

What security mechanisms are in place?

We place a strong emphasis on security, and provide 24/7/365 DDoS Security & Intrusion protection, along with:

  • Malware scanning
  • Several layers of password brute force mitigation
  • A web application firewall
  • Multiple layers of DDoS mitigation
  • Secured password and configuration methodology

Looking for additional peace of mind? More security options and services are available for every Managed WordPress plan.

Do you provide backups?

Yes. Managed WordPress from Media Temple includes automated daily backups, that are kept for 30 days, allowing you to revert your site instantly using our one-click quick restore feature.

How do I upgrade my plan?

You can upgrade your plan through your Managed WordPress dashboard by clicking ‘Add Sites’. Note, downgrades are not available. Reach out to support if you need to downgrade your plan.

What about page view limits?

Every Managed WordPress from Media Temple plan features unlimited data transfer, so you won’t need to worry about bandwidth. You only need to worry about page views as your site becomes extremely popular and reaches a million+ monthly pageviews. Even then, we won’t cap your views or shut down your site — we simply want to make sure you can continue to scale without compromising site performance. As your site grows, and consistently reaches that number of page views, our Customer Success team is available to talk. We’ll work with you individually to make sure Managed WordPress hosting from Media Temple fits your needs.

What additional features & services are available for my plan?

On top of the benefits that come with every Managed WordPress plan, Media Temple offers additional features & services that allow you to customize a hosting experience that fits your needs, and your budget. Add domains, email, extra security and more by Logging Into your Managed WordPress from Media Temple Account Center & clicking on Add a New Service to find a list of available add-ons.