SUPPORT & MANAGEMENT

What does DV Developer support cover?

Every (mt) Media Temple customer has access to around-the-clock support. You can reach us by chat, Twitter, phone, or support request. Providing you with world-class support for your hosting account is what we work on 24/7/365.

  • We promise:

    • A friendly, helpful support experience every time
    • Quick answers to chats, tweets, support requests, and calls 24/7
    • Extensive self-help resources like our Knowledge Base
    • Timely, informative updates on maintenance, system incidents, and any occasional service interruption
    • An open ear and serious attention to all your feedback, both good and bad

    Please view the (mt) Media Temple Statement of Support for a complete breakdown of what’s covered.

Where can I get help?

Once you're a customer, you can issue support tickets quickly and easily via your Account Center dashboard. Our staff of support engineers are constantly monitoring support requests and respond very quickly. Not a customer yet, or unable to access your Account Center dashboard? We accept support requests via email, telephone, and even Twitter. You can also find lots of helpful information in our Knowledge Base.

Does DV Developer have an uptime guarantee?

Media Temple guarantees hardware, network, and infrastructure uptime of 99.99%. If we ever fall short, you get money back. That’s the Media Temple 20/20 Uptime Guarantee.

How can I monitor my DV Developer server status?

Every DV Developer service includes our exclusive, real-time server status system, providing you with an instant view of your server’s health. Monitor an auto-updating stream of your server’s CPU, memory, disk, load and network usage directly from the Account Center.

How many IP addresses come with my DV Developer?

Your DV Developer is provisioned with 1 IP address. However, you can purchase up to 15 additional IP addresses for a DV Developer via your Account Center.

Do you charge extra for bandwidth?

Yes. Although we have allocated generous bandwidth allocations to your server, should you go over this limit, you will be charged at a rate of $0.15/GB.

Does bandwidth between DV Developer servers cost anything?

There are no bandwidth costs for any data transferred between DV Developer servers, provided they are in the same datacenter. DV Developer servers are provisioned in both our Virginia and Los Angeles data centers.

Will there be a discount if I prepay for a full year?

Yes, if you prepay for the year we will provide a 10% discount. Greater discounts apply for 2 and 3 year pre-payment.

What forms of payment does (mt) Media Temple accept?

We accept the following payment methods: Visa, MasterCard, American Express, Discover, PayPal, or wire transfer. If you are a US customer, you may also pay by money order or check.

Please let us know if you intend to pay via PayPal, money order, check, or wire transfer so we may email you special instructions. Any payment method requiring special instructions will need to be prepaid for a year.

Does (mt) Media Temple offer utility billing?

Utility billing is not currently an option.

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