Every Media Temple customer has access to around-the-clock support. You can reach us by chat, Twitter, phone, or support request. Providing you with world-class support for your hosting account is what we work on 24/7/365.
Please view the (mt) Media Temple Statement of Support for a complete breakdown of what’s covered.
Once you're a customer, you can issue support tickets quickly and easily via your Account Center dashboard. Our staff of support engineers are constantly monitoring support requests and respond very quickly. Not a customer yet, or unable to access your Account Center dashboard? We accept support requests via email, telephone, and even Twitter. You can also find lots of helpful information in our Knowledge Base.
Your server runs as an authoritative DNS server by default, based on the domains defined in the control panel.
Should you exceed your included allotment of 10TB of network transfer, additional bandwidth usage will be billed at a rate of $0.15/GB.
Our Dedicated Servers is sold fully loaded. If you require more resources, you can stack multiple Dedicated servers. Please contact our Sales Department if you are on an older Dedicated Server with 8GB of RAM and wish to upgrade.
Please contact our Sales Department for more information on storage.
Media Temple will monitor and maintain all aspects of the server hardware. If a hardware failure occurs, (mt) Media Temple will replace any faulty hardware right away.
Media Temple provides the latest version of SpamAssassin.
Yes, if you prepay for the year we will provide a 10% discount at time of purchase. Additional discounts apply for 2- or 3-year pre-payment.
We accept the following payment methods: Visa, MasterCard, American Express, Discover, PayPal, or wire transfer. If you are a US customer, you may also pay by money order or check.
Please let us know if you intend to pay via PayPal, money order, check, or wire transfer so we may email you special instructions. Any payment method requiring special instructions will need to be prepaid for a year.
Utility billing is not currently an option.