SUPPORT & MANAGEMENT

What does Dedicated Server support cover?

Every Media Temple customer has access to around-the-clock support. You can reach us by chat, Twitter, phone, or support request. Providing you with world-class support for your hosting account is what we work on 24/7/365.

  • We promise:

    • A friendly, helpful support experience every time
    • Quick answers to chats, tweets, support requests, and calls 24/7
    • Extensive self-help resources like our Knowledge Base
    • Timely, informative updates on maintenance, system incidents, and any occasional service interruption
    • An open ear and serious attention to all your feedback, both good and bad

    Please view the (mt) Media Temple Statement of Support for a complete breakdown of what’s covered.

Where can I get help?

Once you're a customer, you can issue support tickets quickly and easily via your Account Center dashboard. Our staff of support engineers are constantly monitoring support requests and respond very quickly. Not a customer yet, or unable to access your Account Center dashboard? We accept support requests via email, telephone, and even Twitter. You can also find lots of helpful information in our Knowledge Base.

What nameservers do you offer? Can I select private nameservers?

Your server runs as an authoritative DNS server by default, based on the domains defined in the control panel.

What if I need more bandwidth?

Should you exceed your included allotment of 10TB of network transfer, additional bandwidth usage will be billed at a rate of $0.15/GB.

Am I able to add more RAM?

Our Dedicated Servers is sold fully loaded. If you require more resources, you can stack multiple Dedicated servers. Please contact our Sales Department if you are on an older Dedicated Server with 8GB of RAM and wish to upgrade.

Can I get more storage?

Please contact our Sales Department for more information on storage.

Who is responsible for handling hardware components if they fail?

Media Temple will monitor and maintain all aspects of the server hardware. If a hardware failure occurs, (mt) Media Temple will replace any faulty hardware right away.

What about spam protection?

Media Temple provides the latest version of SpamAssassin.

Will there be a discount if I prepay for a full year?

Yes, if you prepay for the year we will provide a 10% discount at time of purchase. Additional discounts apply for 2- or 3-year pre-payment.

What forms of payment does (mt) Media Temple accept?

We accept the following payment methods: Visa, MasterCard, American Express, Discover, PayPal, or wire transfer. If you are a US customer, you may also pay by money order or check.

Please let us know if you intend to pay via PayPal, money order, check, or wire transfer so we may email you special instructions. Any payment method requiring special instructions will need to be prepaid for a year.

Does Media Temple offer utility billing?

Utility billing is not currently an option.

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