CloudTech On-Demand Managed Services


  • Applies to: Grid
  • Applies to: WordPress Hosting
  • Applies to: DV and VPS Hosting
  • Applies to: Fully Managed Cloud on AWS

Overview

In addition to providing expert-level support to subscription customers, Media Temple's award-winning CloudTech team can assist you on an hourly basis with a number of system administration and infrastructure architecture services. We do not assist with software development work. This article outlines some of the more common services our CloudTech team provides for our Fully Managed Cloud customers, though it is not an exhaustive list.

What can CloudTech help me with on Grid?

What can CloudTech help me with on DV?

What can CloudTech help me with on WordPress Hosting?

What can CloudTech help me with on AWS?



Specialized AWS Services

AWS Training Session

We'll provide a 1-hour training session on an AWS topic of your choice. (e.g. Continuous Integration in AWS)

AWS Architect Design Hours

Got a new application or website project, but not sure how to host it? Our experts can architect the perfect solution. Whether it’s load balancing, automatic server scaling, global content distribution, or compliance, we’ve got you covered.

AWS Architect Implementation Hours

Our AWS experts will make infrastructure changes on your behalf, coordinating with your development/systems staff as necessary. Architecting includes setup and configuration of AWS resources and services, but does not include software deployment, configuration, or coding.

Cloud Cost Optimization Report

Don't pay for AWS server capacity you don't need. We'll monitor your systems for 30 days and analyze usage patterns. From this data, we'll come up with specific suggestions for a cost-optimized AWS architecture. You can usually find 20-25% cost savings that you can pull the trigger on immediately (no re-configuration required).

Advanced Application and Server Monitoring

We'll set up application and server monitoring following industry best practices so you have the data you need to understand what's going on with your services at all times. We'll also work with you to develop Priority 1 (P1) issue workflows, like "out of disk space" events. With your authorization, a CloudTech Engineer can proactively work with you to resolve the issue where possible. Note that this service does not include application configuration fixes - only server.

Automatic System Backups (Configure)

Our AWS experts will make infrastructure changes on your behalf, coordinating with your development/systems staff as necessary. Architecting includes setup and configuration of AWS resources and services, but does not include software deployment, configuration, or coding.

Education Services

1:1 Consultation

We offer 1:1 consultations with our award-winning CloudTech team to answer your questions and provide personal tutorials on any of our services.

Disk Usage Report

It's pretty easy to lose track of how much stuff we have, and the digital world is no exception. Our CloudTech team can help you keep your server up and running with a disk usage audit that focuses on log files, large databases, and other common causes of storage overuse.



Backup Services

Automatic System Backups (Restore)

We'll help you restore your MT-configured backup if something goes wrong and you need to get back on your feet.



Analysis Services

Front-End Performance Analysis

Faulty code, outdated plugins, and other front-end problems can slow your site load times to a crawl. CloudTech Engineers can run a full front-end performance report, help pinpoint why the response time might be high, and provide suggestions on how to improve it. This service would benefit anyone who demands fast and responsive websites—which is just about everyone.

MySQL Database Tuning

Database administration can be cumbersome and panic-inducing if you’re not familiar with MySQL or RDS. Our team of CloudTech Engineers can help repair and backup your database so that things are running as smoothly as possible. Recommended for CMS users without system administration experience.

Apache / nginx Performance Tuning

The right server settings will give you a faster, more efficient site or application. Let the CloudTech team fine-tune yours for maximum performance.

Security Audit

A Cloud engineer will audit your server security settings and make recommendations on how to improve security from best practices.

Email Queue Management (Atmail Only)

Mass email may create an unwanted queue that slows down your server and further delays delivery of time-sensitive data. Let CloudTech help by clearing out email data and identifying sources of spam to resolve these issues.

Back-End Performance Analysis

Having trouble pinpointing why your website or application is performing slowly? You could spend days figuring it out—or you could let the Cloud team get to the bottom of performance issues and make recommendations based on our findings.



Engineer Services

Web Application Installation

From content management to image galleries and e-commerce, web applications can make your life so much easier. CloudTech Engineers make it simple by installing and configuring a variety of web applications, themes, and plugins for you.

Intrusion Prevention

We’ll install and configure Fail2Ban, a powerful, Python-based intrusion prevention framework, on your server.

Script/Directory Permissions

Content management systems, blogs and contact forms rely on precise file/folder permissions. CloudTech cloud support can apply the correct settings so your site functions properly and securely.

DNS Configuration

For advanced setups that serve static assets from a subdomain or CDN, you’ll probably need to make changes to DNS. CloudTech Engineers can ensure that these DNS updates are configured properly.

WordPress Permalink & Redirect Setup

Need help with your WordPress .htaccess file? A CloudTech Engineer will make sure it's configured properly for you.

CDN Configuration for WordPress (CloudFront)

Do you need your WordPress media content delivered at lightning speed? We'll help you configure Amazon Web Services's CloudFront CDN for WordPress to make sure your users can get the content they want fast, no matter where they are on the globe.

SSL Certificate Installation

The hardest part of setting up your online presence can be installing a third-party SSL certificate. From the certificate signing request, to the private key and the certificate itself, CloudTech cloud support can help ensure that your SSL is configured properly and serving your site securely over HTTPS.

One-Time Malware Cleanup

If your site's been infected with malware, our CloudTech Engineers will manually investigate and clean it for you to get your site back on its feet.

NOTE: CloudTech subscription and Security Pack customers get One-Time Malware Cleanup services for free. For any customers who experience repeated infections due to correctable issues like outdated and vulnerable WordPress plugins, however, we reserve the right to charge for Malware Cleanups.

Email Client Setup

A CloudTech engineer will remotely connect to your computer and set up your email client to work with your (mt) mailbox.

FTP Client Setup

A CloudTech engineer will remotely connect to your computer and set up your FTP client to connect with (mt).

WordPress Plugin Setup

From content management to image galleries and e-commerce, web applications can make your life so much easier. CloudTech engineers make it simple by installing and configuring a variety of plugins for you.

WordPress Theme Setup

From content management to image galleries and e-commerce, web applications can make your life so much easier. CloudTech engineers make it simple by installing and configuring a variety of themes for you.

Note that this service includes only the technical installation and configuration of a theme, not UI/UX design or consultation.

Site Mover

Ever migrated a website to a new server? We have – thousands of times. An expert website mover from the CloudTech team will take that headache off your hands and migrate any site, from any server, to Media Temple.

Alternate PHP Version Installation

Installing a different version of PHP can be a daunting task. If your application was coded on a version of PHP other than what's installed on your server by default, a CloudTech Engineer will take care of this for you.

Webserver / PHP Module Installation

Many of today’s most popular web applications require sophisticated PHP modules. The CloudTech team can install additional PHP modules that are compatible with our systems and Plesk or cPanel.

Custom Firewall Rules

A CloudTech engineer will create or remove firewall (iptables) rules based on your specifications.
 

How to Order

You can use this link to order CloudTech services. To order the Disk Usage Management service, please contact Customer Support or our Sales team.

Turnaround Time

A CloudTech engineer will respond within 24 hours to begin your on-demand order. Please allow 3 to 5 days from the request date for completion of your order. If an order takes longer than anticipated, we will contact you before proceeding. Each website is different and all requests will be handled individually by a dedicated CloudTech specialist.

Additional Resources