How can I setup email in Outlook?


  • Applies to: Grid
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: Outlook access
  • Applies to: Shared Hosting
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: Outlook access
  • Applies to: Legacy DV & VPS Hosting
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: Outlook access
  • Applies to: VPS Hosting
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: Outlook access

Overview

Outlook is a third-party email client that can be installed to a computer device to check and access Media Temple email accounts. The following article will show you how to setup Outlook, the email application, with your email account(s) using the preferred IMAP protocol. This article was made using Outlook version 16.16.5 (64-bit) on Sierra (OSX 10.12.32).

STATEMENT OF SUPPORT
This article is provided as a courtesy. Installing, configuring, and troubleshooting third-party applications is outside the scope of support provided by Media Temple. Please take a moment to review the Statement of Support.

Requirements

Before you start, be sure you have these handy:

  • Your domain name: example.com
  • Your email address: thatguy@example.com
    For more information, please read this article: Creating a POP/IMAP email account.
  • Your email password.

Instructions

This article was made using Outlook version 16.16.5 (64-bit) on Sierra (OSX 10.12.32).

  1. Launch Outlook.
  2. Select Outlook > Preferences.
    outlook-01-crop.png
  3. Select Accounts.
  4. Select the + dropdown, and then select New Account.
    outlook-03.5.png
  5. Type your full email address in the field provided. Then select Continue.
  6. Ensure that IMAP/POP is selected.
  7. Outlook may automatically select the incorrect provider (for example it may select Exchange). If this occurs, select the Not Exchange? link in the top-right corner.
    outlook-05-exchange.png
  8. Type your email details in the appropriate fields:
    outlook-05-shared-crop-02.png
    • Type: IMAP
    • Email Address: user@example.com
    • Username: user@example.com
    • Password: Your email password.
    • Incoming Server: mail.example.com
    • Incoming Port: 993 (recommended)
    • Outgoing Server: mail.example.com
    • Outgoing Port: 587 (recommended)
    • SSL: Enabled (recommended)
  9. When you are finished, select Add Account.
  10. Your user should now be added!

If you see a certificate warning when trying to add your user, this means your domain does not have an SSL installed for IMAP/SMTP. Fortunately there are many free (Let's Encrypt) and premium SSL options available. Installing the SSL to IMAP/SMTP will resolve this error.

outlook-05-ssl.png

Instructions

This article was made using Outlook version 16.16.5 (64-bit) on Sierra (OSX 10.12.32).

  1. Launch Outlook.
  2. Select Outlook > Preferences.
    outlook-01-crop.png
  3. Select Accounts.
  4. Select the + dropdown, and then select New Account.
    outlook-03.5.png
  5. Type your full email address in the field provided. Then select Continue.
  6. Ensure that IMAP/POP is selected.
  7. Outlook may automatically select the incorrect provider (for example it may select Exchange). If this occurs, select the Not Exchange? link in the top-right corner.
    outlook-05-exchange.png
  8. Type your email details in the appropriate fields:
    outlook-05-grid-01.png
  9. When you are finished, select Add Account.
  10. Your user should now be added!

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