Why am I seeing a CloudFlare error message?


  • Applies to: All Service Types
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: AccountCenter access

Overview

IMPORTANT NOTE ABOUT CLOUDFLARE:

Media Temple is now offering TrueSpeed CDN in place of CloudFlare. TrueSpeed is an easy to use service that includes important features like SSL support by default. If you're already using CloudFlare, you may want to consider making the switch. TrueSpeed can be purchased on its own, or as a part of the Premium Security Pack. If you have any questions, please feel free to contact our award winning support team.

  • Customers that had CloudFlare provisioned before January 1, 2016 will still see CloudFlare settings in their Grid Account Center.

On ocassion, you may encounter an error message with CloudFlare. This article address the most common errors.

Common error messages

"Error processing request"

Symptom

When you navigate to your Manage CloudFlare page, you see "Error processing request" next to your domain instead of a "Disabled" or "Enabled."

cf_error_request_main

Solution

  1. On the Overview page, scroll down to your Add-On Services section. Click on the Admin button to the right of your CloudFlare service.

    cf_add_on

  2. Your CloudFlare domains are listed. Mouse over "Error processing request" to see the error message.

    cf_error_request

    The error message provides additional information.

  3. For this error, you will need to contact CloudFlare, remove the domain, and then retry enabling the domain in your AccountCenter.

Unable to add a zone

Symptom

When you navigate to your Manage CloudFlare page, you see "Error processing request" next to your domain instead of a "Disabled" or "Enabled." See Figure 1 above.

Solution

This usually occurs when you try to add a sub-subdomain; like: www.photos.example.com. Simply keep your zones for the top-level domain. In this case: example.com, you'll just need to add photos.example.com. Here's how to fix this:

  1. On the Overview page, scroll down to your Add-On Services section. Click on the Admin button to the right of your CloudFlare service.

    cf_add_on

  2. Your CloudFlare domains are listed. Click on "Error processing request".

    cf_error_request_main

  3. In the pop-up window, click the Retry Domain button.

    cf_error_retry

    You will receive a confirmation message that your domain has been scheduled to be re-scanned.

  4. You will be returned to your Manage CloudFlare page. Please be patient, the re-scan take up to 15 minutes. You will see the following message:

    cf_contacting_cf

Resources