Email Troubleshooting - New Domain Checklist and DNS


  • Applies to: Grid
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: Email account, DNS control
  • Applies to: All DV
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: Email account, DNS control
  • Applies to: All DV
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: Email account, DNS control

Overview

If you've just pointed your domain over to (mt) Media Temple, please go through this article to make sure everything is set up properly for your email. These are also valid troubleshooting steps for existing domains.

DNS settings and MX records

Make sure your DNS settings are actually pointing your email traffic to your (mt) Media Temple server. The DNS record that controls your email is called the MX record.

For (mt) Media Temple, your MX record will typically point to mail.example.com, (with your own domain name instead of example.com). In that case, you will want to check your mail.example.com A record also. Here is what the two records should look like - note that the IP address should be your (mt) Media Temple server IP address:

example.com MX 10 mail.example.com

mail.example.com A 70.32.68.238

You can check your current DNS settings using an online tool like the one at MX Toolbox or Kloth.net.

MX Toolbox automatically checks your MX record once you type in your domain name, so it's great for quick DNS checks. However, if your result is something like mail.example.com you should also do an A record check for that subdomain.

To check the A record for a subdomain, you can use Kloth.net. To test your MX record here, type your domain name in the Domain field, then select MX (mail exchange) in the Query field, and click Look it up. If the result is something like mail.example.com, you can then type that exact same result into the Domain field for your next query. This time, leave the Query on A (IP address). Look it up again, and make sure the IP address matches your (mt) Media Temple IP.

If your results show that your email is not currently pointing to your (mt) Media Temple server, and you want it to, you will need to either a) Start using the (mt) Media Temple nameservers or b) Update your existing zone file to include the correct MX and A record entries, shown above.

NOTE:

  • If you have recently made a change to your DNS settings, it can take 24-48 hours to propagate.
  • (mt) Media Temple is not affiliated with the third-party websites above.

Make sure the email account is created

Make sure you have set up all of your email accounts on your new server.

Enable mail

  1. Sign into the AccountCenter.
  2. Click on your primary domain.
  3. Click on Enable/Disable Mail.
  4. Select Yes for your domain, then click save.

The reason this is disabled in the first place is because, when you first add the domain in the AccountCenter, if email for the domain is not already pointing to this server, the mail service is disabled to prevent delivery conflicts with other Grid customers.

See How do I enable or disable local mail for my domain? for detailed instructions.

By default, email is enabled on the DV for all new domains. If it was disabled for some reason, you can re-enable the mail service by following the instructions here: How do I enable or disable local mail for my domain?

Re-enter mail settings in your email client

There may be a few settings in your local email client that need to be updated so that your software can connect to the (mt) Media Temple server. Some email software, particularly Apple Mail, require some settings to be reset. Otherwise, it won't recognize that it needs to connect to a new mail server. For both of these cases, please review all of the appropriate settings in our article: Third-party email applications.

See also