How can I set up email on my iPhone?


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  • Applies to: Grid
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: iPhone/iPod touch
  • Applies to: All DV
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: iPhone/iPod touch

Last modified: March 9, 2020

Introduction

This article will show you how to manually configure your iPhone or iPod touch with your Grid hosting service DV server email account(s) using the preferred IMAP protocol.

Requirements

Before you start, you'll need the following:

  • Your "email access domain" which will be something like "XXXX-XXXX.accessdomain.com". To learn how to find your email access domain, please click here.
  • Your email address: user@example.com
    For more information, please read this article: Creating a POP/IMAP email account. Creating a POP/IMAP email account.
  • Your email password.
  • Choose IMAP or POP - Please see the Using Email article for more details. Choose IMAP if you want to check the account on multiple computers or mobile devices. POP downloads the messages locally to your computer/device. Generally IMAP is the preferred method for setting up email on devices.
  • Through this guide you will see references to "user" and "example.com" be sure to replace this with your actual username and domain name.

READ ME FIRST

The following tutorial is provided as a courtesy to our customers to help you configure your iPhone software to work with (mt) Media Temple's hosting solutions. If you have further questions about your iPhone, please visit http://www.apple.com/support/iphone/.

This article is provided as a courtesy. Installing, configuring, and troubleshooting third-party applications is outside the scope of support provided by (mt) Media Temple. Please take a moment to review the Statement of Support.

READ ME FIRST

The following tutorial is provided as a courtesy to our customers to help you configure your iPhone software to work with (mt) Media Temple's hosting solutions. If you have further questions about your iPhone, please visit http://www.apple.com/support/iphone/.

This article is provided as a courtesy. Installing, configuring, and troubleshooting third-party applications is outside the scope of support provided by (mt) Media Temple. Please take a moment to review the Statement of Support.

Configuration for iPhones with iOS 13 and newer

    1. From the Home screen, choose Settings.

      settings
    2. Next, tap Passwords & Accounts.

      g1.png
    3. In the Passwords & Accounts section, select Add Account.

      g2.1.png
    4. Choose your email account type. For setting up email to work with your (mt) Media Temple service, choose Other.

      g3.png

    5. Select Add Mail Account.

      g4.png

    6. Enter your Account Information. Then tap Next.

      g5.png

      • Name: Your user's first and last name.
      • Email: Your full username (user@example.com).
      • Password: Your email user's password.
      • Description: A personal description (this does not have a functional effect on your email).

    7. You will be prompted to enter further Account Information. Then tap Next.

      Although entering some of this information may seem redundant, you will want to ensure all sections are fully completed in order to ensure email is added successfully.


      g6.png

      • Ensure IMAP is selected at the top.
      • Name: Your user's first and last name.
      • Email: Your full username (user@example.com).
      • Description: A personal description.
      • INCOMING MAIL SERVER:
      • OUTGOING MAIL SERVER:
    8. Ensure that the Mail option is selected. You can also choose to sync Notes as well to your email user. Then click Save.

      g7.png

    9. That's it! Your email account should be successfully added at this time. You can check your email through the Mail app in your iPhone.

      g8.png

Configuration for iPhones with iOS 13 and newer

    1. From the Home screen, choose Settings.

      settings
    2. Next, tap Passwords & Accounts.

      g1.png
    3. In the Passwords & Accounts section, select Add Account.

      g2.1.png
    4. Choose your email account type. For setting up email to work with your (mt) Media Temple service, choose Other.

      g3.png

    5. Select Add Mail Account.

      g4.png

    6. Enter your Account Information. Then tap Next.

      g5.png


      • Name: Your user's first and last name.
      • Email: Your full username (user@example.com).
      • Password: Your email user's password.
      • Description: A personal description (this does not have a functional effect on your email).

    7. You will be prompted to enter further Account Information. Then tap Next.

      Although entering some of this information may seem redundant, you will want to ensure all sections are fully completed in order to ensure email is added successfully.


      dv1.png

      • Ensure IMAP is selected at the top.
      • Name: Your user's first and last name.
      • Email: Your full username (user@example.com).
      • Description: A personal description.
      • INCOMING MAIL SERVER:
        • Host Name: mail.example.com.
        • User Name: Your full username (user@example.com).
        • Password: Your email user's password.
      • OUTGOING MAIL SERVER:
        • Host Name: mail.example.com.
        • User Name: Your full username (user@example.com).
        • Password: Your email user's password.

    8. Ensure that the Mail option is selected. You can also choose to sync Notes as well to your email user. Then click Save.

      g7.png

    9. That's it! Your email account should be successfully added at this time. You can check your email through the Mail app in your iPhone.

      g8.png

TIP:
If you are experiencing any difficulty with syncing your messages, you can manually configure the folders. Here's how:

  1. Select your newly created account and enter the Advanced section.
  2. Change your IMAP Path Prefix from / to "INBOX:".