Using Webmail at Media Temple for Externally Hosted Domains

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  • Applies to: Grid
    • Difficulty: Low
    • Time Needed: 10 minutes
    • Tools Required: SSH access or FTP and AccountCenter access


It's possible to use Media Temple as your email and webmail service, even if your website is hosted at another provider. The following guide shows you how to create and point a subdomain to your Media Temple webmail address. If you need help configuring your DNS, please consult this DNS article or contact support

You can always navigate directly to webmail using your Grid access domain. Make sure to replace the "s000000" with your domain's access domain:


Note: Your Webmail address will not receive email unless your domain's mail is also configured to be managed by Media Temple. 

The following guide will show you how to use a subdomain on your domain that redirects to webmail via a 301 redirect. This is simple to do and allows you to access your webmail via an easy to remember address such as ''. 

Setting up DNS

  1. Log into your Media Temple Account.
  2. Navigate to the DNS Zone File page for your domain.


  3. Ensure that your email DNS is pointing to Media Temple. This will be indicated by your:
    • MX-record pointing to (replacing with your domain name).
    • A-Record pointing to your email IP address.


    Note: Your Webmail address will not receive email unless your domain's mail DNS is configured to be managed by Media Temple in this manner. 

  4. Click +Add Row to create a new zone file.


  5. With your new zone file, add an A-record for (replacing with your domain name). and point it to your Grid's web IP address.


  6. Click Save Changes.


Setting up a redirect

Now that you've set up the proper DNS, you will want to setup a redirect so that goes to the proper webmail address. You can set up this redirect using SSH, FTP, or the File Manager. In this exampe, we will be using the File Manager.

  1. Navigate to the File Manager.


  2. Click on the /domains folder.


  3. Once you are in the /domains folder, click on NEW FOLDER.

  4. Name your folder (replacing with your domain name). Then click CREATE.


  5. Click on the / folder.


  6. Once you are in the / folder, click on NEW FOLDER.

  7. Name the folder named html then click CREATE.

  8. Click on the /html folder.

  9. Once you are in the /html folder, click NEW FILE.

  10. Name the file .htaccess then click CREATE.


  11. Open the .htaccess file and input the following code (replacing s000000 with your access domain).
    Redirect 301 /
  12. Ensure your permissions are correct. You can match your settings to the image below if necessary. Then click SAVE.


  13. Ensure the following is correct.
    • The domain path is domains/
    • The redirect code is correct.
    • Then click SAVE.


  14. That's it! Now if you enter in a browser, it should redirect to your webmail address.

Keep in mind that the update is still subject to propagation times, so you may need to wait up to 24 hours for the changes to take effect. 

If you have any issues or would like assistance, please free to contact Media Temple's award winning 24/7 support team.  


DNS Explained
Help finding your access domain
Using .htaccess rewrite rules