Changing my primary FTP/SSH password


  • Applies to: Shared Hosting
    • Difficulty: Easy
    • Time Needed: 5
    • Tools Required: Account Center access
  • Applies to: VPS Hosting
    • Difficulty: Easy
    • Time Needed: 5
    • Tools Required: Account Center access
  • Applies to: Managed WordPress Hosting
    • Difficulty: Easy
    • Time Needed: 5
    • Tools Required: Account Center access
  • Applies to: Grid Hosting
    • Difficulty: Easy
    • Time Needed: 5
    • Tools Required: Account Center access
  • Applies to: Legacy DV & VPS Hosting
    • Difficulty: Easy
    • Time Needed: 5
    • Tools Required: Account Center access

Overview

The FTP/SSH user can be used to remotely connect to your server using a FTP or SSH client. The Legacy DV & VPS servers use root as the primary FTP/SSH user. If you forgot this password, this can quickly be reset in your Account Center following the instructions below.

Instructions

  1. Log into your Media Temple account.
  2. Click the ADMIN button associated to your server.
    dv-plesk.png
  3. Select Root Access.
    dv-pw_reset-02.png
  4. Select Change Root Password.
    dv-pw_reset-03.png
  5. Select OK for the confirmation window that appears.
    dv-pw_reset-04.png
  6. Type your password into the appropriate fields. Then select Change Password.
    dv-pw_reset-05.png

Resources

Overview

The FTP/SSH user can be used to remotely connect to your server using a FTP or SSH client. The Grid uses the Server Administrator as the primary FTP/SSH user. If you forgot this password, this can quickly be reset in your Account Center following the instructions below:

Resources

Overview

The FTP/SSH user (which is also your cPanel login password) lets you upload files to your Shared Hosting account through an FTP client. You can also use this password to log directly into cPanel without going through your hosting account.

When you first set up cPanel, it generates both a login name and this password for you. If you forgot your FTP password, or want to change it from the default, here's how to reset it.

Instructions

  1. Log into your Media Temple account.
  2. Click the ADMIN button associated to your Shared Hosting server.
    blue-admin-cp.png
  3. In the account Dashboard, under Settings, next to your Password click Change.
    ac-2.png
  4. Enter a new Password, confirm it, and then click Change Password.

Related steps

Next steps

  • To log directly in to cPanel, go to http://example.com/cpanel, where example.com is your domain and its domain suffix. You can use the credentials above to log into cPanel.
  • You can use an FTP client (like FileZilla) to connect to your hosting account with this username and password.

Overview

For VPS Hosting, the primary user may also be referred to as "admin" or "root". This password can be used to connect to FTP, SSH, or even cPanel/Plesk. If you've forgotten the password, this can be quickly updated by following the instructions below.

Instructions

  1. Log into your Media Temple account.
  2. Select the blue ADMIN button associated to your VPS Hosting.
    vps-server.png
  3. Select the Settings tab.
    vps-pw_reset-03.png
  4. Locate your Login credentials and select Manage.
    vps-pw_reset-02.5.png
  5. Type your new password in the appropriate boxes. Then select Save.

NOTE:
To use root for SSH, you will need to ensure that root access is enabled and that you switch to the root user.

Resources

Overview

The FTP/SSH user can be used to remotely connect to your server using a FTP or SSH client. These credentials are made by the customer when a Managed WordPress site is setup for the first time. If you forgot this password, this can quickly be reset in your Account Center.

Instructions

  1. Log into your Media Temple account.
  2. Select the blue ADMIN button associated to your Managed WordPress hosting.
    newmwp.png
  3. Select the aria for your site, and then select Settings.
    mwp-pw_reset-02.png
  4. For your Production Site, select Show More.
    mwp-pw_reset-03.png
  5. Select Change Password.
  6. Type your new password in the appropriate filed, then select Change Password.

Next Steps