How do I bring my site live after an Emergency Restoration?


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  • Applies to: Grid
    • Difficulty: Easy
    • Time Needed: N/A
    • Tools Required: N/A
  • Applies to: DV
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: Account Center, FTP, or SSH access

Overview

Depending on your Emergency Backup Restoration Request, there may be additional steps required in order to replace your current data with the data from the emergency backup. Typically in this scenario, the backup data will be placed on your server in a folder named /restore.  You will want to take the data in the /restore folder and place them into the appropriate area on your server. This article will provide information on how this can be done.

Please keep in mind that this documentation should be viewed as a general guide, as there may be variation and customization with your data that can require steps not covered in this article. Should such a case occur, you will want to contact your website developer for additional assistance.

STATEMENT OF SUPPORT:
Troubleshooting the configuration/functionality of third-party applications is not covered by our statement of support.  These resources were provided as a courtesy to assist you to the extent of our abilities. For more information on our statement of support, please see the following: http://mediatemple.net/legal/statement-of-support/

DATA OVERRIDE:
Be aware that restoring your site to live may result in ALL current data being overridden and replaced with the emergency backup data. Therefore, if you have current data you wish to keep, you may want to backup backup before continuing to the steps below.

Instructions

File Restoration

The following screenshots are from FileZilla 3.14.1

  1. Connect to your server via SFTP using the root user credentials.
  2. Locate and download the /restore folder. The location of this folder should be provided in the support request for your Emergency Restore Request.
    cp-0.5.png
  3. Search through the /restore folder you've just downloaded. Select the desired backup files. Then drag & drop them into the appropriate location on your server.
    cp-1.png
    Website folders should be dropped into one of the following server file paths:
    cPanel: /home
    Plesk:
    /var/www/vhosts
  4. Since we are replacing files, you will want to select the Overwrite option. You may also want to select Apply to current queue only. Then click OK.
    cp-2.png
  5. Depending on the size and amount of files, it may take some time for this process to complete.

Database Restoration

If you've already downlaoded your /restore folder in the previous section, feel free to skip to Step 3.

  1. Connect to your server via SFTP using your root user credentials.
  2. Locate and download the /restore folder. The file path of the /restore folder should be provided in the support request for your Emergency Restore Request.
    cp-0.5.png
  3. Log into your server via phpMyAdmin.
  4. Select the appropriate database in the left-menu.
    cp-db-1.png
  5. Select the Import tab.
  6. Click the Browse option. Select the backup database (.sql file) from your recently downloaded /restore folder. Then click Go.
    cp-db-2.png
  7. A message should appear to confirm the import was completed.

Instructions

File Restoration

The following screenshots are from FileZilla 3.14.1

  1. Connect to your server via SFTP using your Server Administrator credentials.
  2. Locate and download the /restore folder. The location of this folder should be provided in the support request for your Emergency Restore Request.
    grid-1.png
  3. Look through the downloaded /restore folder, find the backup files/folders, then drag & drop it into the appropriate location on your server.
    grid-1.5.png
    In this example, we requested the website files for mt domain.org. So we dragged and dropped this folder into the server file path /domains.
  4. Since we are replacing files, you will want to select the Overwrite option. You may also want to select Apply to current queue only. Then click OK.
    grid-2.png
  5. Depending on your data size, it may take some time for the process to complete.

Database Restoration

If you've already downlaoded your /restore folder in the previous section, feel free to skip to Step 3.

  1. Connect to your server via SFTP using your Server Administrator credentials.
  2. Locate and download the /restore folder. The file path of the /restore folder should be provided in the support request for your Emergency Restore Request.
    grid-1.png
  3. Log into your server via phpMyAdmin.
  4. Select the appropriate database in the left-menu.
    database-0.1.png
  5. Select the Import tab.
  6. Click the Browse option. Select the backup database (.sql file) from your recently downloaded /restore folder. Then click Go.
    database-1.2.png
  7. A message should appear to confirm the import was completed.

Resources