Advanced Support Monitoring Notification Settings


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  • Applies to: DV
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: Account Center access

Overview

We monitor your server both at the server and domain level, and send automated email alerts when an outage is detected. When an Advanced Support agent picks up the issue, you will be alerted on the progress. To learn more about monitoring, see here:

Managing your Settings

Note:
Account Owners are automatically opted-in and cannot opt-out of receiving alerts. Only Account Owners or Account Administrators may make changes including opting in or opting out additional users to the notification settings. Those with Tech and Billing roles can only view those settings.

Disclaimer:
Media Temple reserves the right to modify the incidents that trigger alerts.
  1. Login to the Account Center.
  2. Click on the Monitoring Dashboard, to the right.

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  3. Click on Email Alert Settings under Notifications on the left.

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  4. You should now be on a page titled: Monitoring Email Alerts. In the drop-down, you will see a list of all your services that are being monitored by Advanced Support.

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  5. Now, you have two options:
    • If you would like to apply unique settings for each service:
      • Select one of the services in the drop-down menu.
      • Select the contacts that would like to receive alerts for that service.
      • Click Save Changes.
      • Repeat for each service.
    • If you would like to apply universal settings to ALL services (i.e. the same contacts will be notified for all your services)
      • Click ALL SERVICES in the drop-down.
      • Select the contacts that would like to receive alerts.
      • Click APPLY TO ALL SERVICES.
        • Note: Applying changes to All Services will override any unique settings made to individual services.

  6. That’s all, you are all set up!

Contact Advanced Support if you are having problems managing your settings.