Creating an Autoresponder


  • Applies to: Grid
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: Email account
  • Applies to: DV
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: Plesk administrator access
  • Applies to: DV 4.0
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: Plesk administrator access

Overview

Enabling an auto-reply can potentially result in more spam messages coming to your Inbox, as well as cryptic bounce-back messages. The reason this happens is because the auto-reply function will reply to each and every email that gets sent to your email address, regardless of your anti-spam settings. If you notice a sudden increase in bounce messages, rest assured that it's not something to be concerned about.

Auto-reply is one of the features included in the Grid's webmail interface. From this section, you can enable/disable this feature. Once enabled, it will allow you to specify a custom subject line and auto-reply message.

Instructions

  1. Visit your Grid's webmail interface by browsing to http://webmail.domain.com in a web browser.
    1. Note: Be sure to replace "domain.com" with your actual domain name. 
  2. Enter your email address and password at the login prompt.
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    1. Your "Email Address" must be a full email address, e.g., "user@gs-example.com".
    2. If you do not know your password, you will need to reset it to be able to log in. Click here for details.
  3.  Once logged in, click on the "Settings" button in the top menu bar.
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  4. Next, click on "Mail Options" in the menu on the left-hand side.
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  5. To enable the auto-reply function, click the toggle switch.
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  6. That will allow you to fill in a custom message subject and body.
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  7. Last but not least, click on "Save Settings" in the upper right-hand corner.
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Instructions

To set up automatic reply for an e-mail address:

  1. Log into the Plesk Control Panel for your domain.

  2. Click on the Mail tab at the top.


  3. Select your e-mail address.


  4. Click the Auto-Reply tab.

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  5. Check the box for Switch on auto-reply and specify the following settings.
    • Auto-reply message subject: We recommend that you leave the option Re: <request_subject>.
    • Message format: We recommend that you leave the option Plain text selected because some of your recipients may not be able to see the text formatted with HTML.
    • Encoding. We recommend that you leave the UTF-8 encoding selected to ensure that the letters in your message are displayed properly.
    • Auto-reply message text: Enter your message here.
    • Forward to: If you want to forward incoming messages to another e-mail address, type an e-mail address in this box.
    • Attach a file: If you want to attach a file to your message, click Browse and select a file.
    • Click OK.


To switch off automatic reply for an e-mail address:

  1. Log into the Plesk Control Panel for your domain.
  2. Click the Mail tab.
  3. Select your e-mail address.
  4. Click the Auto-Reply tab.
  5. Uncheck the Switch on auto-reply checkbox, and click OK.