Authentication policy

  • Applies to: All Service Types
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: None


(mt) Media Temple takes security very seriously.

When contacting (mt) for support, you will need to provide a Support PIN or your AccountCenter password.

Our policy is to not provide any account details to any non-authorized contact that contacts us. If you would like to add an authorized contact, please follow the instructions at: Adding and modifying Contacts.


To learn how to generate a Support PIN, please read: How can I generate a Support PIN?

See also