Disk Quota Exceeded errors in emails


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  • Applies to: DV
    • Difficulty: Easy
    • Time: 10
    • Tools needed: Plesk administrator access
  • Applies to: DV 4.0
    • Difficulty: Easy
    • Time: 10
    • Tools needed: Plesk administrator access

Overview

This error occurs when you have a disk quota for an account exceeded or one of your email users no longer has enough space for the message being sent to them.

Symptoms

  • You can no longer receive emails.
  • Emails bounce with a Disk Quota Exceeded error.
  • Webmail stops working.
  • Cannot upload using FTP, et cetra.

Instructions

  1. Log into your Plesk Control Panel.
  2. Navigate to the control panel in your domain.
  3. Click on Mail Accounts.
    dv-1.png
  4. Select the email address in question.
    dv-2.png
  5. Under the Mailbox section, enable the Default size (Unlimited), or select Another Size and set a the disk space to a larger size.
    dv-3.png
  6. Click the OK button to save your changes.

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