Stopping Plesk key update deferral notifications

Legacy DV Developer Hosting

Applies to: All DV
- Difficulty: Easy
- Time Needed: 10
- Tools Required: SSH, root or sudo access, vi knowledge or email client

Overview

Parallels Plesk Panel daily maintenance script establishes a connection with the Parallels Licensing server and initiates periodic license update procedures based on the current date and the last update time from the /etc/sw/keys/registry.xml file. A successful license update procedure will update the /etc/sw/keys/registry.xml file with the new license update time.

Symptoms

Parallels Plesk Panel is sending a key update deferral notification (as below) even after the valid license key of Parallels Plesk Panel has been installed:

Subject: Parallels Plesk Panel key update deferral notification
Unable to update. An error occurred while processing your key. You can try to update it later.

Cause

When the license update procedure fails, the above notification is sent.

Requirements

Before you start, this article has the following dependencies:

You must have SSH access set up for root or a sudo user.
Make a back up before you make any change to your DV.

Instructions

Update your server

Log into your server as root using SSH.
Run the following command:
```
up
```
Alternatively, you can run the full command:
```
/usr/local/psa/admin/sbin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component base
```
This command will run the Plesk Micro Update which should address your issue.

Filter the messages

If you prefer to not work from the command line, you can create a filter in your mail client. Below are guides on how to filter emails using several popular email programs.

Additional help

If you are still receiving the notifications after running the above command, please grab the headers of the email you receive and share them with us. This guide shows you how to obtain email headers:

How to view email headers