Requesting a Call from Support


  • Applies to: All Service Types
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: AccountCenter access

Overview

Our AccountCenter now allows you to request a call from a support agent to speak with you about any issues you are having with your (mt) Media Temple services.

Instructions

Creating a call request

  1. Log into your AccountCenter.
  2. Hover over the SUPPORT tab and click on REQUEST A SUPPORT CALL.
    ac_mainmenu_support_req_call
  3. On the following screen, you will be able to enter the number to be reached at. Then select the type of support needed and provide us with a brief description of your issue. Please try to include important information like error messages or the domain that your issue is related to.
    ac_mainmenu_support_req_call_fields
  4. When the form is complete, click Request Call.
  5. You will see a confirmation screen when the request has been submitted. Once your request has been received, you will be contacted by the next available agent.

Cancelling a call request

On the confirmation screen, you will see a CANCEL CALL button. If you would like to cancel your request, simply click this and your requested call will be cancelled.

ac_mainmenu_support_req_call_cancel