Adding a browser security exception to Chrome, Firefox, and Safari


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  • Applies to: All Services
    • Difficulty: N/A
    • Time Needed: N/A
    • Tools Required: Web Browser

Overview

When browsing the internet, you may encounter a warning message that the site you are about to visit is not secure:

Privacy_error.png

Rest assured, this warning does not mean that your computer or the site you are visiting is affected by malware. It's simply meant to inform you that your browser is detecting a potentially unencrypted connection for this page.

What should I do?

If you're visiting a third-party website, especially one that requires usernames, passwords, billing, or other personal information, we advise that you don't visit this page. Visiting a website that does not use a secure connection (https://) with an SSL certificate means unwanted parties could potentially be monitoring your activity and/or accessing your personal information.

If you're visiting a trusted website, such as the Plesk or cPanel/WHM login pages for your server, it can be reasonably safe to add a security exception to your browser. This is because these control panel pages should have encrypted connections, but a warning is being prompted because they are using self-signed certificate authorities which are not recognized by your browser. You can check the certificate of the page to confirm there's encryption despite the security warning.
certificate-01.png

In the above example, we can see there's a valid certificate. However, the SSL is issued by cPanel which is resulting in the security warning.

SCOPE OF SUPPORT:
Please keep in mind that troubleshooting the configuration/functionality of third-party applications is not covered by our statement of support. These resources were provided as a courtesy to assist you to the extent of our abilities. For more information on our statement of support, feel free to click here.

Chrome

Version 91

  1. Select Advanced.
    chrome-01.png
  2. Select Proceed to xxx.xxx.xx.xx (unsafe).
    chrome-02.png

Firefox

Version 78

  1. Select Advanced...
    firefox-01.png
  2. Select Accept Risk and Continue.
    firefox-02.png

Safari

Version 11.1.2

  1. Select Show Details.
    safari-01.png
  2. Select visit this website.
    safari-02.png

Resources