Web Hosting Company also Adds New Click-to-Call Feature to Award-Winning Customer Support
LOS ANGELES – January 21, 2014 – (mt) Media Temple, a Los Angeles-based company providing high quality, easy-to-use web hosting and cloud services to web designers, developers, digital entrepreneurs and innovators, today announced it has upgraded its flagship hosting platform, the Grid, to Solid State Drive (SSD) technology. The company’s shared database server customers have been progressively switched to SSDs over the last six months, and will be completely off spinning drives by the end of January.
“SSD technology offers multiple benefits that are crucially important to web developers and website owners, from dramatically enhanced data transfer speed and more up time, to increased reliability and scalability,” said Dante Baker, Product Manager at Media Temple. “We are constantly working on delivering high performance to help our customers succeed online, and implementing SSD will provide them with a future-proof environment for their content-rich websites and apps.”
Media Temple has also updated the Grid’s Operating System to Debian 7.2 and upgraded MySQL 5.0.x to Percona MySQL 5.1.x., thus incorporating the latest bug fixes and security updates.
Additionally, in an ongoing effort to keep offering only the best customer support, Media Temple has launched Click-to-Call, a new feature enabling customers to effortlessly initiate calls to customer service agents within the Account Center.
“As we continue to improve our customer experience, Click-to-Call allows us to take the traditional customer service phone call to the next level,” said TJ Stein, Director of Customer Support at Media Temple. “After initiating a call from the Account Center, customers aren’t forced to wait on hold. When the next agent is available, Click-to-Call connects them to the customer along with all their account-related information. No passwords or pin numbers are required.”
Earlier this month, Media Temple rolled out a redesigned website, which was entirely built around the people behind the (mt) brand, showcasing the company’s customers, employees and partners.
About (mt) Media Temple
From its inception in 1998, (mt) Media Temple has been on a mission to help web developers, designers, digital entrepreneurs and innovators bring their ideas to life online. Media Temple was founded on the premise of hosting our customers’ great ideas, and we have been the hosting choice of creative professionals ever since. Over 125,000 people and businesses in 100 countries rely on our reliable and easy-to-use tools for web hosting, one-click WordPress installs, virtual servers, domain registration, business applications, and other cloud services to power 1.5 million websites. Our premium service model combined with our scalable technology allows us to focus on delivering only exceptional quality products and best-in-class, award-winning 24/7/365 customer support, including Technical Support as A Service (TSaaS). Our clients range from top tier designers, popular blogs and online design communities, to global advertising agencies, artistic e-commerce meccas and brands like Red Bull, Nike, Diesel and Under Armour. With 230 dedicated, U.S.-based employees, Media Temple has been repeatedly recognized as one of the fastest growing companies in North America, and one of the best places to work.