Stay Up-and-Running with Advanced Support from Media Temple

Media Temple Advanced Support provides diagnostics and self-healing

Your sites are one of the keys to the success your business. So any type of outage or disruption can result in serious losses — both with your sales and with customer confidence.  Media Temple’s advanced support by Advanced Support provides diagnostics and self-healing using industry-leading Panopta remediation, so your servers are kept up-and-running.

What are diagnostics?

To isolate the cause of an incident, your Advanced Support experts will automatically gather server information, such as running processes, active users, and web traffic at the time a defined threshold is exceeded. Media Temple Advanced Support engineers have spent countless hours tweaking and perfecting these thresholds to ensure the most efficient monitoring experience for our customers. Advanced Support engineers can quickly identify the root cause and more effectively solve your issue, to get you back into production.

What is self-healing?

Self-healing is the ability to automatically resolve incidents (outages) without human interaction. For example, if your site incurs a spike in traffic and crashes, Advanced Support experts have automation in place to monitor your core processes and ensure they are always running. If one of these processes stops, self-healing operations  will automatically attempt to bring the process back to a running state.

Want to take advantage of these unique features? Get started now.

Visit this Community article to learn more about diagnostics, self-healing and other proactive measures Media Temple takes to ensure we get ahead of issues so you don’t have to.

Have questions? Contact us!

  • Call: (310) 841-5500
  • Or directly, online
Note: Media Temple may not be able to resolve those issues that are caused by the Customer, non-Media Temple applications or issues outside of Media Temple’s control.

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