Every Media Temple customer has access to around-the-clock Customer Support for assistance with speedy answers to your hosting questions. However, there may be times when you need more than just a quick answer. You want proactive security and performance monitoring, daily security scans, and automated backup configuration – to name a few.
For these cases, you may need the advanced support provided by Media Temple Advanced Support experts.
Through Advanced Support, you can rest-assured knowing our tech professionals are alerted by industry-leading Panopta Monitoring if an incident occurs that impacts your site. The Advanced Support team tracks your metrics, including CPU, memory, disk usage, and more. If these metrics hit a threshold, they will be alerted to take action to prevent your site from going or slowing down.
We know you probably have questions about what specifically we’re monitoring, and you can read more about the details here.
Already a Advanced Support customer?
Great news! Our team of Advanced Support system admins and engineers are already hard at work utilizing Panopta Monitoring as part of your subscription and are immediately notified to jump to a resolution when an issue occurs*.
You have full visibility to any outages and incidents, status, and resolution, from your Account Center. Just follow these instructions on using the Monitoring Panel in your Account Center, and also learn how to opt-in to email alerts.
Have questions? Contact us!
- Call: (310) 841-5500
- Or directly, online