Choosing A DV Service

Which VPS product is right for me: DV, DV Developer, or Managed Hosting?

  • Select DV Developer if you are an experienced server administrator, familiar with Linux, completely comfortable working with the command line interface, and want the freedom that comes with building your system from the ground up.
  • Select DV if you are looking for an “out of the box” VPS solution. It comes pre-installed with Parallels Plesk Control Panel to help administer your environment.
  • Select Managed Hosting if you are new to server management and require help along the way, or you just don’t want to spend your time managing your server.

How is DV different from a DV Developer?

There are four essential feature differences:

  • DV Developer is a minimal install without a web-based control panel. Linux command line skills are required to manage a DV Developer.
  • LAMP & Plesk—DV includes LAMP and the Plesk Control Panel.
  • Disk Space—DV has up to 50% more disk space.
  • OS Choice—DV is provisioned with CentOS. The DV Developer server offers the choice of Ubuntu, Debian, Fedora or CentOS operating systems.

How is DV different from a Dedicated Server?

DV Dedicated is configured exactly like the DV or DV Developer except that it hosts only one customer. Each DV Dedicated is a single-tenant box with 64GB of RAM and all resources on the box are allocated to you. If you need a high performance server with total resource allocation, DV Dedicated is the solution.

How is a DV service different from a physical dedicated server?

A DV delivers performance comparable to a dedicated server, plus additional capabilities due to virtualization, making it more cost-effective. The Power Panel included with each DV allows you to stop, start, and reboot your server directly through your web browser. Using the optional Snapshot Backup add-on before performing delicate system administration tasks allows you to instantly revert back to your snapshot if your changes do not work out. The Power Panel also allows you to automatically re-provision your DV server to the state it originally came in at anytime. If you are a developer, you can also access many of these features through our API.

How are DV & DV Developer different from shared hosting?

On DV, resources are isolated from everyone else on the server. You also get additional ability to burst beyond your guaranteed resources. This design ensures you never have to worry about other customers impacting the performance of your web applications.

In a shared hosting environment, your websites constantly compete with hundreds, perhaps even thousands, of other customers' websites for the same pool of server resources. Shared hosting environments have some limits on your ability to customize server software and install new applications. With a DV, you have access to the root level, so you can customize existing applications and install new ones at anytime.

Contact our Sales Team, who can help explain the differences in more detail and help you decide which solution is best for your needs.

Is the DV Developer considered a "Cloud Server"?

Some hosting companies might call it one, but we don't like to get caught up with buzzwords. We think of it as a very scalable, high-performance VPS (virtual private server).

I cannot decide between DV, DV Developer, and DV Dedicated. Who can help me?

Our Sales Team can explain the differences and help you decide which solution is best for your needs.

Upgrades & Migrations

How easy is it to upgrade or downgrade my DV plan?

It’s incredibly easy. Feel free to start small and grow big, or the other way around. Regardless of your service level, integrated account controls and instant provisioning give you the power to choose the level of resources you need, and the freedom to change your mind. Once you have a DV account, just visit your AccountCenter to make any changes.

Can I upgrade my DV server without a migration?

We like to reserve extra resources on each host machine. In almost all cases, we can accommodate upgrades without a migration. In rare cases when a migration may be necessary, automation will be used to minimize downtime.

Can I migrate from DV Developer to DV?

Yes, you are more than welcome to migrate to a DV Developer server. However, we currently do not offer migration tools. You will be responsible for migrating your content, including email and databases.

Will (mt) Media Temple migrate my service?

Yes, our premium migration service is called CloudTech, and it is available as an add-on to your (mt) account. CloudTech migration specialists can move your sites, domains, and applications to (mt) for you--it is fast, easy, and we do all the work. Other premium managed care services such as on-demand server tuning and on-call hosting support may also be available. See our CloudTech page for more information and ordering instructions.

In addition, some articles published in our KnowledgeBase can help you make decisions before starting a migration, and for reference during and after. We also encourage you to consult with helpful and capable members of the community via the (mt) Forums.

How can I add more resources to my DV?

Scale your DV with the touch of a button, without any complicated migrations. Automated, 24/7/365 upgrades are just a few clicks away in your AccountCenter, with most upgrades occurring instantly with no downtime. Need to scale to a monster, single-tenant box? Go big with DV Dedicated.

AccountCenter offers these options 24/7. You can up-scale DV Developer to the next resource level at any time. Add-on services such as Snapshot Backups, additional IP addresses, or the Plesk license for unlimited domains, are also available.

How long does it take to up-scale to a bigger DV Developer service?

If you have a DV of 4GB or smaller, the up-scale typically happens almost instantaneously. Upscaling from 8GB, 16GB, or 32GB can take a bit longer, as your IP address may change and DNS is involved. Either way, the process is automated and can be initiated via the AccountCenter, which makes it VERY easy to do. Likewise, downscaling is easy and instant.

Can I keep my IP addresses?

IP addresses are not elastic. If you are moving from outside of Media Temple your IP address will change. If you are moving within Media Temple a change of IP address may be required.

Will my DV service remain in the same data center?

DV and DV Developer are provisioned in our northern Virginia data center. If you have questions please contact our Sales team.

How long does migration take?

This is difficult to predict, due to the number of factors involved. Each case will be different. Please see our KnowledgeBase article for a thorough exploration of this subject.

How much does it cost to migrate?

Most migration methods involve the purchase of new DV service while your older DV service also remains open. During this "overlap" period, both services are billable. In the event that file transfer during the migration exceeds your bandwidth allocation, the standard overage rate of $0.15/GB would apply. As always, after the old service is closed, (mt) Media Temple will pro-rate the daily cost and automatically apply any resulting credit to your account.

What might affect DV migration?

We manage networking for you. The only part you need to engage with is the new IP address(es) and DNS TTL settings to expedite the switch-over.

Software

Which versions of server software come pre-installed on DV?

The following software is included on each DV:

  • Parallels® Plesk Panel 11
  • CentOS 6 x86_64
  • Apache 2.2
  • MySQL 5.5
  • PHP 5.4
  • Perl 5.10
  • Python 2.6
  • Ruby 1.8
  • Postfix 2.8
  • YUM package management

See our KnowledgeBase for a complete list of installed packages.

What control panel is installed on DV?

DV comes installed with the award-winning Parallels® Plesk Panel. Plesk provides an easy-to-use interface and integrated provisioning, billing, and content management system, so you can manage all your server operations in one place. Create and maintain domains, databases, email accounts, FTP users, and more using the Plesk web interface. Access built-in webmail, statistics, and one-click installers for WordPress, Joomla, PhpBB, Magento and many more using the Plesk APS Catalog.

Is it possible to get a DV service without LAMP or the Plesk Control Panel pre-installed?

Yes, that would be our DV Developer plan. It gives you the additional flexibility of choosing an operating system: Ubuntu, Debian, Fedora, or CentOS. If you are not sure which plan will work best for you, our Sales Team can help you decide.

What are some of the latest features in Plesk?

  • Application Vault offers more than 200+ applications and simple installation.
  • Server Health monitoring in Plesk. This is in addition to Realtime Server Status in the AccountCenter.
  • Faster loading of Control Panel pages.
  • SiteBuilder is redesigned with drag-and-drop capabilities and 60 pre-built templates to enable instant site creation.
  • @Mail is the default email client. For any domain, you may easily switch to Horde if you wish.
  • In-place upgrades of LAMP components are now easier and faster.
  • Migration is easier from cPanel and earlier versions of Plesk.
  • Role-based access option. If you have customers, limit their access as you see fit.
  • Multiple FTP accounts can be connected simultaneously.
  • Billing license is pre-paid so you can install the billing application at any time.
  • More flexibility in reseller hosting plans, including multi-domain options and multiple add-on plans.
  • Google Services for Websites includes support for Google Web Elements, Google Custom Search, Google Site Search, Google Page Speed and Google AdSense.
  • Postfix support provides a more stable, secure and higher-performing e-mail experience and switching from Qmail is quick and effortless.
  • Backup Manager is a completely revised Backup/Restore feature that gives you complete control.
  • Fast CGI mode is now used to run PHP applications faster and more safely. Check out Parallels' website for more details on what's new in Plesk.

What about other add-ons like shopping carts, e-commerce applications, or SSL certificates?

The Plesk Application Vault offers more than 200+ applications. Installation is simple and quick.

What web apps are available with DV?

DV includes over 200 useful applications powered by the growing APS catalog. Each app can be installed directly on your sites with just a few clicks, without the configuration hassles and other complications of traditional software installs. Popular apps include:

  • WordPress

    WordPress is a state-of-the-art semantic personal publishing platform with a focus on aesthetics, web standards, and usability.

  • PinnacleCart

    PinnacleCart is a feature-packed PHP shopping cart and website builder application.

  • Drupal

    Open source content management system and blogging engine.

  • Joomla

    Content management system and web application framework.

Can I get root access to my DV?

Yes. Root access is enabled. For security purposes, we do not send your default password via email. So, you will need to log into the AccountCenter and use the "reset" feature to create a new root password.

Can I install any third-party applications or hosting software I want?

Absolutely. Although (mt) Media Temple cannot assist in the installation of third-party applications, you are free to install and use whatever software you wish, subject to the (mt) Terms of Service.

How do I enable developer tools on DV?

Some developer's tools, such as YUM, are pre-installed on DV. Others can easily be enabled via the "admin" section of the AccountCenter. These are required in order to compile and develop applications using tools such as "make" and "gcc". For a complete listing of the tools installed, see the KnowledgeBase.

What is Parallels Power Panel?

Parallels Power Panel allows you to manage your virtual environments—Containers and virtual machines functionally identical to standalone servers, with their own IP addresses, processes, files, user databases, configuration files, applications, etc.—with the help of any standard Web browser on any platform. You can find more information in the Parallels Power Panel User Guide.

What is virtualization?

Virtualization technology allows the resources of a single physical server to be efficiently divided into multiple, virtual servers, each running their own operating system along with dedicated memory, processor, and storage resources. Virtualization isolates each DV environment so that any issue affecting one DV server will have no impact on neighboring DV servers. It enables us to offer multiple resource levels, so that you select and pay for only the amount that you need. Virtualization also makes it much easier for us to automatically up-scale or down-scale your resource package instantly when you click the button in the AccountCenter or access the scaling method of our API.

DV provides dedicated processor cycles, dedicated memory, and dedicated storage. So you can choose the resources you need, share nothing and control it all. Parallels Containers is the most efficient OS virtualization technology available. You can also keep a close eye on your server's performance with real-time resource statistics including memory, cpu, and network utilization available inside your AccountCenter or from the (mt) API.

Any more benefits of virtualization?

  • Faster support and increased diagnostic capabilities by (mt) Media Temple support technicians.
  • Web-based remote start/stop/reboot capabilities.
  • Granular resource monitoring.
  • Service monitoring with customizable notifications.
  • Rapid up-scale and down-scale of resources.
  • Rescue/emergency maintenance mode features.
  • Detailed bandwidth reporting.
  • Network spike protection.
  • (mt) Media Temple managed kernel upgrades.

Hardware

What hardware is used on DV Dedicated?

There are no compromises here. Our DV Dedicated services are powered by Hewlett-Packard Proliant DL-Series machines featuring multi-core Intel Xeon processors and high-performance SCSI/SAS disk drives in a RAID-10 configuration. These servers are just plain fast.

What’s so great about the servers you use?

High-grade data center equipment means less maintenance, better reliability, and more uptime. The DV platform lives in our top-tier data centers and is powered by HP server hardware and top-quality networking equipment. Which translates to better connectivity, fewer hardware failures, and a better hosting experience all around.

One common cause of server slowness is slow disk performance. Unlike most utility VPS platforms, our DV servers use only high-speed RAID-10 SAS disks built specifically for data center use. So disk performance won’t cause traffic bottlenecks on your server.

Reselling

What guidance do you have available to help me get started reselling?

Many (mt) Media Temple customers resell hosting services, so the best place for advice is in the (mt) Forums.

It’s easy to resell (mt) Media Temple hosting on your DV. The Plesk control panel gives you the power to allocate separate resources for each client, run your own private nameservers, and brand the control panel with your company's identity. Provide each client with separate access to their own control panel while you manage all of your clients from one top level view. You can even host as many domains as you want by upgrading to an unlimited Plesk license.

How does DV help me resell hosting services?

  • The main Plesk Control Panel is designed for reselling.
  • Easily create customer accounts and subscriptions.
  • Set restrictions for your customers as needed.
  • Run private nameservers if you wish.
  • Brand the control panels with your logo.
  • Control panel for your customers enforces access restrictions.
  • Use Plesk to set up and manage email accounts.
  • Offer your customers a choice of AtMail or Horde webmail client.
  • Bill your customers directly (Plesk Billing license is included; just install the application).
  • Application Vault enables your customers to easily install applications.

How many websites can I host on a single DV?

The DV comes with a 100-domain license. You can easily upgrade to an unlimited license. Keep in mind that sufficient resources are also a factor. We have provided 6 levels of memory, storage, and bandwidth scalability that you can access with the click of a button: 1GB | 2GB | 4GB | 8GB | 16GB | 32GB. This way, as traffic to your sites increase, you can apply more resources to support them. Please see our product pages for pricing information.

Will (mt) Media Temple bill my customers?

No. We respect your business, your brand, and your customers. We recommend that you install the Plesk Billing application. We've already paid the license fee, so it is free to install and use as long as your DV is active. This way, you have control of your billing and we can stay out of the way.

Support & Management

What does DV support cover?

Every (mt) Media Temple customer has access to around-the-clock support. You can reach us by chat, Twitter, phone, or support request. Providing you with world-class support for your hosting account is what we work on 24/7/365.

  • We promise:

    • A friendly, helpful support experience every time
    • Quick answers to chats, tweets, support requests, and calls 24/7
    • Extensive self-help resources like our KnowledgeBase and Forums
    • Timely, informative updates on maintenance, system incidents, and any occasional service interruption
    • An open ear and serious attention to all your feedback, both good and bad

    Please view the (mt) Media Temple Statement of Support for a complete breakdown of what’s covered.

Where can I get help?

Once you're a customer, you can issue support tickets quickly and easily via your AccountCenter dashboard. Our staff of support engineers are constantly monitoring support requests and respond very quickly. Not a customer yet, or unable to access your AccountCenter dashboard? We accept support requests via email, telephone, and even Twitter. You can also find lots of helpful information in our KnowledgeBase and the (mt) User Forums.

Does DV have an uptime guarantee?

Media Temple guarantees hardware, network, and infrastructure uptime of 99.999%. If we ever fall short, you get money back. That’s the Media Temple 20/20 Uptime Guarantee.

Are there premium support options?

For customers that require more than just basic support for their Media Temple websites, we would like to introduce the CloudTech service line. CloudTech is a collection of premium level support services, which includes an a-la-carte, on-demand option for DV and Grid customers, as well as an exclusive monthly subscription service for DV customers called CloudTech Always-On.

  • CloudTech On-Demand

    CloudTech On-Demand provides a-la-carte support, including secure data backups, help moving websites to (mt), full website performance reviews, help setting up services and apps, and much much more. With over 20 on-demand services to choose from, CloudTech On-Demand is the perfect backbone to keep your sites running optimally at all times. Learn more about CloudTech On-Demand.

  • CloudTech Always-On

    CloudTech Always-On goes beyond the ordinary levels of support that most web hosting companies provide. Always-On provides DV customers with real-time proactive site monitoring, 24/7 priority response times, and your own dedicated team of in-house (mt) support engineers. Always-On is the perfect solution for webmasters who require the ultimate level of dedicated support. Learn more about CloudTech Always-On.

How can I monitor my DV server status?

Every DV Developer service includes our exclusive, real-time server status system, providing you with an instant view of your server’s health. Monitor an auto-updating stream of your server’s CPU, memory, disk, load and network usage directly from the AccountCenter.

Realtime and Historical Server Status information is also available via the AccountCenter or API 24/7/365.

How does Plesk help me monitor DV conditions?

Every DV account comes with the Plesk Watchdog extension installed and enabled by default. Watchdog monitors your Plesk control panel services and the health of your DV. It ensures that your server is clean from malware, all services are up and running, and there is enough free disk space on the server. Watchdog scans your server for rootkits, backdoors, local exploits, and other malicious code, and it can be scheduled to run daily, weekly, or monthly. You can learn more about Watchdog on the Parallels Plesk Panel website.

Does (mt) Media Temple provide backup services?

Yes, (mt) Media Temple offers two types of self-managed backup options. Customers using DV Developer & DV can purchase Snapshot Backups as an add-on from Media Temple. This can be done in the AccountCenter. If you need additional help with your backup, please contact Sales to have us set it up for you.

DV customers can also run backups via the Plesk Control Panel to create, schedule, restore, download, and browse per-domain backups. This feature is available at no cost for DV customers.

Am I able to create a backup with Plesk?

Yes. The Plesk backup tool is an excellent tool when used in conjunction with the Snapshot Backups add-on. This tool is recommended to be used for more frequent backups, meaning weekly or even daily. The main purpose of this tool is to have the ability to quickly and easily recover important data for one specific domain without affecting the state of the server overall. The backup utility retains website files, email users/email box contents, and databases. This tool does not backup any server configurations. However, you do have the ability to download the created backups locally, and it offers the option to automatically move the backups to another server via FTP.

NOTE: If the Backup option is greyed out, simply open a support request from the AccountCenter.

What if I somehow break my server and can't access it?

If you have enabled the Snapshot Backup add-on, you may restore from a Snapshot Backup. Also, you may restore from your own backups that may be stored elsewhere. Otherwise you can perform a rebuild of your server via the AccountCenter, which will move everything currently in your server into the /old directory.

What are the charges if I exceed my bandwidth?

If you exceed the bandwidth included with your hosting plan, you will automatically be charged for the overage at the rate of $0.15 per GB. We will alert you in advance via e-mail if our monitoring system projects that you will exceed your bandwidth allocation. You may also view a report of your current and projected bandwidth use during any billing cycle directly inside the AccountCenter.

What is battery-backed write-cache enabler?

It allows for higher reliability and performance for writes. In real-world terms, it can make disk writes ten times faster, and if a system crashes, greatly reduces the likelihood of data corruption.

Will there be a discount if I prepay for a full year?

Yes, if you prepay for the year we will provide a 10% discount.

What forms of payment does (mt) Media Temple accept?

We accept the following payment methods: Visa, MasterCard, American Express, Discover, PayPal, or wire transfer. If you are a US customer, you may also pay by money order or check.

Please let us know if you intend to pay via PayPal, money order, check, or wire transfer so we may email you special instructions. Any payment method requiring special instructions will need to be prepaid for a year.

Does (mt) Media Temple offer utility billing?

Utility billing is not currently an option.

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