CHOOSING A DV SERVICE

How is a Dedicated Server different from DV Levels 1-6?

Both services are hosted on identical powerful, reliable, high-performance hardware. There are two essential differences: Operating systems and Plesk Panel.

Our Dedicated Servers are configured exactly like the DV or DV Developer, except each one hosts only one customer. Each Dedicated Server is a single-tenant box with 64GB of RAM, and all resources on the box are allocated to you. If you need a high performance server with total resource allocation, Dedicated is the solution.

Dedicated Server has three types: DV Dedicated, Developer Dedicated, and Managed Dedicated. Which is best for me?

All three are single-tenant services hosted on identical powerful, reliable, high-performance hardware. There are three essential differences: Operating systems, control panels, and CloudTech Premium Support.

  • DV Dedicated is provisioned with CentOS 6 and has your choice of either Parallels® Plesk Panel or cPanel installed. If you are a hosting reseller, you may prefer the DV Dedicated due to the robust reseller features of Plesk and cPanel.
  • Developer Dedicated offers a choice of Ubuntu, Debian, Fedora, or CentOS operating system on a bare-bones server without a web-based control panel. DV Developer enables you to install and configure the stack above OS according to your requirements. If you need a highly-tailored or unique LAMP/Application stack, or you want Ubuntu, Debian or Fedora, then the Developer configuration would be better for you. Note: Linux command-line skills are required to manage Developer Dedicated.
  • Managed Dedicated is provisioned with all the same features as DV Dedicated, and also includes our award-winning CloudTech Always-On premium support services. The Managed Dedicated server is fully managed by our team of CloudTech engineers, who provide 24/7 performance monitoring, daily security scans, performance analysis and consultations, and other server administration tasks.

Is it recommended that I have a technical background to host with the Dedicated Server solution?

Customers using a DV Dedicated or Developer Dedicated solution should have an overall competency in IT and server administration, or have someone to handle this internally.

For customers who want the resources of a Dedicated Server but don’t want to handle server administration internally, we now offer Managed Dedicated. It has all the same features as the DV Dedicated server, and also includes our award-winning CloudTech Always-On premium support services.

Is there a money back guarantee with the Dedicated plan?

(mt) Media Temple will provide customers with a 7-day money back guarantee on a Dedicated Server.

I can’t decide between DV, DV Developer, and Dedicated Server hosting. Who can help me?

Our Sales Team can explain the differences and help you decide which solution is best for your needs.

Upgrades & Migrations

Do you provide automated migrations between DV and Dedicated Server?

If you are currently on a Media Temple VPS server (either DV or DV Developer), then you can easily scale up to Dedicated Server via the AccountCenter. It's easy and completely automated. Likewise, if you need to scale down for awhile, you can make that happen instantly via the AccountCenter.

Are the Plesk migration tools enabled by default?

Yes. They are available by default, just like on our older DV servers.

Can I migrate from DV to DV Developer?

Yes, you are more than welcome to migrate to a DV Developer server. However, we currently do not offer migration tools. You will be responsible for migrating your content, including email and databases.

Software

Which software is pre-installed on DV Dedicated?

  • CentOS 6 x86_64
  • Apache 2.2
  • MySQL 5.5
  • PHP 5.4
  • Perl 5.10
  • Python 2.6
  • Ruby 1.8
  • Postfix 2.8
  • Parallels® Plesk Panel 12 or cPanel® 14.42
  • YUM package management

For information on how to change your OS, please see the KnowledgeBase.

Which software is pre-installed on Developer Dedicated?

  • Your choice of Linux: Ubuntu, Debian, Fedora, or CentOS
  • Perl 5.10
  • Ruby 1.8
  • YUM or APT package management (as appropriate to your selected Linux Distribution)

Is it possible to get a Dedicated Server without LAMP or a control panel pre-installed?

Yes, that would be our Developer Dedicated plan. It gives you the additional flexibility of choosing an operating system: Ubuntu, Debian, Fedora, or CentOS. If you are not sure which plan will work best for you, our Sales Team can help you decide.

Does Dedicated offer a 32-bit or a 64-bit environment?

The Dedicated Server is a 64-bit environment.

Am I provided with a firewall?

Yes. You can use iptables on the container, or use the Power Panel to configure iptables. If you have DV Dedicated, you can also use the Firewall module in Plesk or Security Policies in cPanel®

Can I install any third-party applications or hosting software I want?

Absolutely. Although (mt) Media Temple cannot assist in the installation of third-party applications, you are free to install and use whatever software you wish.

Hardware

What hardware is used on Dedicated Servers?

There are no compromises here. Our Dedicated services are powered by Hewlett-Packard Proliant DL-Series machines featuring multi-core Intel Xeon processors and high-performance SCSI/SAS disk drives in a RAID-10 configuration. These servers are just plain fast.

What’s so great about the servers you use?

High-grade data center equipment means less maintenance, better reliability, and more uptime. The The Dedicated platform lives in our top-tier data centers and is powered by HP server hardware and top-quality networking equipment. Which translates to better connectivity, fewer hardware failures, and a better hosting experience all around.

One common cause of server slowness is slow disk performance. Unlike most utility VPS platforms, our DV servers use only high-speed RAID-10 SAS disks built specifically for data center use. So disk performance won’t cause traffic bottlenecks on your server.

Where are the DV servers located?

All DV Developer and DV servers are currently provisioned in our Virginia data center (VA-IDC4). Learn more about our data centers.

Reselling

Can I resell hosting services on a Dedicated Server?

A DV Dedicated with either the Parallels® Plesk Panel or cPanel provides an excellent reseller hosting platform. You can allocate separate resources for each client, provide them with individual control panel access, run your own private nameservers, and bill your customers directly.

How does DV Dedicated - Managed help me resell hosting services?

  • The main Plesk Control Panel is designed for reselling.
  • Easily create customer accounts and subscriptions.
  • Set restrictions for your customers as needed.
  • Run private nameservers if you wish.
  • Brand the control panels with your logo.
  • Control panel for your customers enforces access restrictions.
  • Use your control panel to set up and manage email accounts.
  • Offer your customers a choice of AtMail or Horde webmail client.
  • Plesk Application Vault or cPanel Application Catalog enables your customers to easily install applications.

How many websites can I host on a single Dedicated Server?

DV has no restrictions on the number of websites you host on a single service. However, keep in mind that having sufficient resources is also a factor. A Dedicated Server can easily host hundreds of websites. For Dedicated Server, we provide an unlimited-domain Plesk or cPanel license free of charge.

Support & Management

What does Dedicated Server support cover?

Every (mt) Media Temple customer has access to around-the-clock support. You can reach us by chat, Twitter, phone, or support request. Providing you with world-class support for your hosting account is what we work on 24/7/365.

  • We promise:

    • A friendly, helpful support experience every time
    • Quick answers to chats, tweets, support requests, and calls 24/7
    • Extensive self-help resources like our KnowledgeBase and Forums
    • Timely, informative updates on maintenance, system incidents, and any occasional service interruption
    • An open ear and serious attention to all your feedback, both good and bad

    Please view the (mt) Media Temple Statement of Support for a complete breakdown of what’s covered.

In addition, the Managed Dedicated plan includes all of the CloudTech Always-On premium support services. Visit our CloudTech Always-On page for more details.

Where can I get help?

Once you're a customer, you can issue support tickets quickly and easily via your AccountCenter dashboard. Our staff of support engineers are constantly monitoring support requests and respond very quickly. Not a customer yet, or unable to access your AccountCenter dashboard? We accept support requests via email, telephone, and even Twitter. You can also find lots of helpful information in our KnowledgeBase and the (mt) User Forums.

What nameservers do you offer? Can I select private nameservers?

Your server runs as an authoritative DNS server by default, based on the domains defined in the control panel.

What if I need more bandwidth?

Should you exceed your included allotment of 3TB of network transfer, additional bandwidth usage will be billed at a rate of $0.15/GB.

Am I able to add more RAM?

The Dedicated Server is sold fully loaded. If you require more resources, you can stack multiple Dedicated servers. Please contact our Sales Department if you are on an older Dedicated Server with 8GB of RAM and wish to upgrade.

Can I get more storage?

Please contact our Sales Department for more information on storage.

Who is responsible for handling hardware components if they fail?

(mt) Media Temple will monitor and maintain all aspects of the server hardware. If a hardware failure occurs, (mt) Media Temple will replace any faulty hardware right away.

What about spam protection?

(mt) Media Temple provides the latest version of SpamAssassin.

Will there be a discount if I prepay for a full year?

Yes, if you prepay for the year we will provide a 10% discount.

What forms of payment does (mt) Media Temple accept?

We accept the following payment methods: Visa, MasterCard, American Express, Discover, PayPal, or wire transfer. If you are a US customer, you may also pay by money order or check.

Please let us know if you intend to pay via PayPal, money order, check, or wire transfer so we may email you special instructions. Any payment method requiring special instructions will need to be prepaid for a year.

Does (mt) Media Temple offer utility billing?

Utility billing is not currently an option.

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