Distribution Releases
We provide the latest versions of the Operating Systems
offered with (ve) Server. Important Note:
Whenever an OS we provide issues a major point release,
we will work with Parallels to make it available to our customers via their
Control Panel in a timely manner.
Hardware maintenance & replacement (mt)
Media Temple maintains all aspects of the underlying hardware
that powers your (ve) Server. Any hardware-related
issues that arise will be addressed without your intervention --
We maintain an inventory of replacement components and service
contracts with all of our hardware vendors to ensure that
faulty hardware will be replaced in an expedited manner.
Monitoring & maintaining
network uptime (mt) Media Temple maintains all
aspects of the network your (ve) Server
utilizes. This includes all the bandwidth and networking
equipment under our control. Important Note: This support
does not extend to the public internet where you or your
visitors are accessing your server.
Control Panel
(mt) Media Temple provides support
for the Control Panel in the AccountCenter.
The tools provided to you by (mt) Media Temple should always be
accessible, including the Parallels Power Panel.
SSH Availability
(mt) Media Temple provides support
for SSH availability. We will ensure that the SSH protocol remains
available, since this is the main way to interact with your (ve) Server.
In the event that SSH becomes unavailable, it might be necessary to use the
Repair & Diagnostics Tools
to restore access.
Operating System
UpdatesIt is your responsibility to keep your system up to date
with the latest versions of software installed on your server, including any
important security updates.Note:
When possible we will provide information in our community-driven sites alerting
customers to important security updates.
Software Installation
support (mt) Media Temple does not provide support
for the installation and/or configuration of any software you choose
to install on your (ve) Server. We strongly encourage consulting other
sources of information, including our community-driven sites.
Please note that we are not responsible for the information provided in
our Wiki or Forums, unless otherwise noted.
User Administration Similar
to our Software Installation support, you will be responsible for
supporting any users of your (ve) Server, such as email services you have installed.
Example: You have a user that is not able to receive mail
from your server. This user would have to contact you or your Server Administrator
for support.
Basic & advanced
server administration (mt) Media Temple does not
provide any system administration services for your (ve)
Server. You will be expected to troubleshoot
and resolve any issues that arise.Example: If your Apache webserver
crashes under heavy load, or as a result of misconfiguration,
you will be responsible for resolving this issue.
Server backups (mt)
Media Temple does not provide any data backup services for
your (ve) Server. We suggest purchasing
a Snapshot Backup add-on in the AccountCenter that provides a complete backup of your server with a simple restore procedure.
