Business VPS FAQs:More Questions? Contact Us.
Can I get root access to my (dv)? Yes! Root access is enabled. For security purposes, we do not send your default password via email. So, you will need to log into the AccountCenter and use the "reset" feature to create a new root password.
Is it possible to get a (dv) without LAMP or the Plesk Control Panel pre-installed? Yes, that would be our (ve) Server. It gives you the additional flexibility of choosing an operating system: Ubuntu, Debian, Fedora or CentOS. Our Sales Team can explain the differences and help you decide which solution is best for your needs.
Can I install any third-party applications or hosting software I want? Absolutely! Although (mt) Media Temple cannot assist in the installation of third-party applications, you are free to install and use whatever software you wish.
What are the charges if I exceed my bandwidth?
If you go over the bandwidth included with your hosting plan, you will automatically be charged for the overage at the rate of $0.15 per GB. We will alert you in advance, via e-mail, if our monitoring system projects that you will exceed your bandwidth allocation. You may also view a report of your current and projected bandwidth use during any billing cycle directly inside the AccountCenter.
Do you offer backups? Yes. Currently, we offer a user-initiated Snapshot Backup add-on which can be purchased in the AccountCenter for $20 per snapshot each month. All Snapshot Backups are initiated via the Parallels Power Panel.
What are the new features of Plesk?
- Navigation is more intuitive, enabling quick access to desired features.
- Application Vault offers more than 200+ applications and simple installation.
- Server Health monitoring in Plesk. This is in addition to Realtime Server Status in the AccountCenter.
- Faster loading of Control Panel pages.
- SiteBuilder is redesigned with drag-and-drop capabilities and 60 prebuilt templates to enable instant site creation.
- @Mail is the default email client. For any domain, you may easily switch to Horde if you wish.
- In-place upgrades of LAMP components are now easier and faster.
- Migration from cPanel and from earlier versions of Plesk is now much easier.
- Role-based access option. If you have customers, limit their access as you see fit.
- Multiple FTP accounts can be connected simultaneously.
- Billing license is pre-paid so you can install the billing application at any time.
- More flexibility in reseller hosting plans, including multi-domain options and multiple add-on plans.
- Google Services for Websites includes support for Google Web Elements, Google Custom Search, Google Site Search, Google Page Speed and Google AdSense.
- Postfix support provides a more stable, secure and higher-performing e-mail experience, and switching from Qmail is quick and effortless.
- Total Control Backup is a completely revised Backup/Restore feature that gives you complete control.
- Fast CGI mode is now used to run PHP applications faster and more safely.
Check out Parallels' website for more details on what's new in Plesk 11.0.
How can I add more resources to my (dv) Dedicated-Virtual Server? AccountCenter offers these options 24/7.You can up-scale (dv) to the next resource level at any time. Add-on services such as Snapshot Backups, additional IP addresses, or the Plesk license for unlimited domains, are also available.
How long does it take to up-scale to a bigger (dv) service? If you have a (dv) of 4GB or smaller, the up-scale typically happens almost instantaneously. Up-scale to 8GB, 16GB, or to (dv) Nitro 32GB can take a bit longer, as your IP address may change and DNS is involved. Either way, the process is automated and can be initiated via the AccountCenter, which makes it VERY easy to do. Likewise, down-scale is easy and instant.
How many websites can I host on a single (dv) server? Hundreds! The (dv) Dedicated-Virtual Server comes with a 100-domain license. You can easily upgrade to an unlimited license. Keep in mind that sufficient resources are also a factor. We've provided 6 levels of memory, storage, and bandwidth scalability that you can access with the click of a button: 1GB | 2GB | 4GB | 8GB | 16GB | 32GB. This way, as traffic to your sites increase, you can apply more resources to support them. Please see our product pages for pricing information.
How does (dv) help me resell hosting services?
- The main Plesk Control Panel is designed for reselling.
- Easily create customer accounts and subscriptions.
- Set restrictions for your customers, as needed.
- Run private nameservers, if you wish.
- Brand the control panels with your logo.
- A control panel for your customers enforces access restrictions.
- Bill your customers directly (Plesk Billing license is included with (dv); just install the application).
- App Vault enables your customers to easily install applications.
How does (dv) Dedicated-Virtual Server help me monitor server condition?
- Realtime and Historical Server Status information is available via the AccountCenter or API 24/7/365 so you can monitor and manage the resource use of your server.
- The Plesk Power Panel provides access to controls for your virtual environment.
Will (mt) Media Temple bill my customers? Nope. We respect your business, your brand, and your customers. We recommend that you install the Plesk Billing application. We've already paid the license fee, so it's free to install and use as long as your (dv) Dedicated-Virtual Server is active. This way, you have control of your billing and we can stay out of the way.
What guidance do you have available to help me get started reselling? Many (mt) Media Temple customers resell hosting services, so the best place for advice is in the (mt) Forums. We encourage active contributions to the Forums so please, jump right in!
What are the benefits of Virtualization? Virtualization technology allows the resources of a single physical server to be efficiently divided into multiple, virtual servers each running their own operating system along with dedicated memory, processor, and storage resources. Virtualization isolates each (dv) environment so that any issue affecting one (dv) server will have no impact on neighboring (dv) servers. It enables us to offer multiple resource levels, so that you select and pay for only the amount that you need. Virtualization also makes it much easier for us to automatically up-scale or down-scale your resource package instantly when you click the button in the AccountCenter or access the scaling method of our API.
Why does (mt) Media Temple use Parallels' Virtuozzo virtualization? We want your applications to run faster and better than anyone else's. Virtuozzo is a powerful, light-weight, high-performing virtualization available today. It has a more efficient strategy for isolation that uses less server resources and does not significantly degrade performance as load on the machine rises. Other virtualization products have a severe loss of efficiency as load rises and some eventually grind to a halt before you even have a chance to use all of your guaranteed resources! Virtuozzo will out-perform them in a very dramatic way -- especially during traffic spikes and high-load conditions because it remains efficient all the way up to the cap on guaranteed resources. Also, there's a bonus with Virtuozzo: Bursting. Bursting is a frequent event where memory beyond your guaranteed allocation is automatically used by your applications. Bursting is far more efficient than regular memory use, so your applications will respond to users much faster on Virtuozzo than on other virtualization systems. Turbo, anyone?
How is a (dv) server different than shared hosting? In a shared hosting environment, your websites constantly compete with hundreds, perhaps even thousands, of other customers' websites for the same limited pool of server resources. On a (dv) server, your resources are isolated from everyone else on the server. You get additional ability to burst beyond your guaranteed resources. This design ensures you never have to worry about other customers impacting the performance of your web applications. Shared hosting environments also limit your ability to customize server software and install new applications. With a (dv) server, you have access to the root level so you can customize existing applications and install new ones at anytime.
How is a (dv) server different than a dedicated server? A (dv) Dedicated-Virtual server delivers performance comparable to a dedicated physical server, plus additional capabilities due to virtualization. The software Power Panel included with each (dv) allows you to stop, start, and reboot your server directly through your web browser. Using the optional Snapshot Backup add-on before performing delicate system administration tasks allows you to instantly revert back to your snapshot if your changes don't work out. The Power Panel also allows you to automatically re-provision your (dv) server to the exact state it originally came in at anytime. If you're a developer, you can access many of these features through our API also.
How is a (dv) Nitro server different than a (dv) server? Nitro refers to our top-of-the-line service. It has maximum guaranteed resource allocation and is configured exactly like the (dv) server except that it hosts only one customer. If you need a high-performance server with generous resource allocation and want to have it all to yourself, Nitro is the solution for you.
(dv) Dedicated-Virtual Developer's Tools Some developer's tools, such as YUM, are pre-installed on (dv). Others can easily be enabled via the "admin" section of the AccountCenter. These are required in order to compile and develop applications using tools such as "make" and "gcc". For a complete listing of the tools installed, see this KnowledgeBase article.
Which versions of server software come pre-installed?
The following software is included on each (dv) Dedicated-Virtual Server:
- CentOS 6 x86_64
- Apache 2.2
- MySQL 5.5
- PHP 5.4
- Perl 5.10
- Python 2.6
- Ruby 1.8
- Postfix 2.8
- Plesk Panel 11
- YUM package management
(dv) Dedicated-Virtual Server standard package list The (dv) Dedicated-Virtual Server includes the latest stable releases of software pre-installed, giving you everything you need to get started. See our KnowledgeBase article for a complete list of installed packages.
What hardware is used on (dv) Dedicated-Virtual Server? There are no compromises here! Our (dv) Dedicated-Virtual Servers are powered by Hewlett-Packard Proliant DL-Series machines featuring multi-core Intel Xeon processors and high-performance SCSI/SAS disk drives in a RAID-10 configuration. These puppies are just plain fast!
Will (mt) Media Temple migrate my service? We currently do not offer professional services such as migration assistance. However, some articles have been published in our KnowledgeBase to help you make decisions before starting, and for reference during and after. We encourage you to consult with helpful and capable members of the community via the (mt) Forums.
Can I keep my IP addresses?
IP addresses are not elastic. A migration will require a change of IP addresses.
Will my service remain in the same data center? If you purchase a (dv) Dedicated-Virtual Server via our website or the AccountCenter, it will be provisioned in our northern Virginia data center. This may or may not be the same location as your other (mt) services. If your (dv) server must operate in tandem (Load-balanced or HA) with one or more of your existing (dv) or (ve) services, please contact our Sales office.
How long does migration take? This is difficult to predict, due to the number of factors involved. Each case will be different. Please see our KnowledgeBase article for a thorough exploration of this subject.
How much does it cost to migrate? Most migration methods would involve the purchase of (dv) Dedicated-Virtual service while your older (dv) service also remains open. During this "overlap" period, both services are billable. In the event that file transfer during the migration exceeds your bandwidth allocation, the standard overage rate of $0.15/GB would apply. As always, after the old service is closed, (mt) Media Temple will pro-rate the daily cost and automatically apply any resulting credit to your account.
What is new in (dv) Dedicated-Virtual that might affect migration?
- Because virtualization handles the hardware compatibility, you won't have to worry about hardware details - just know that you are getting premium high-performance hardware that we will maintain in peak operating condition.
- We also manage networking for you. The only part you need to engage with is the new IP address(es) and DNS TTL settings to expedite the switch-over.
- Note: The (dv) is installed with a 64-bit version of CentOS 6. Also, newer versions of Apache, MySQL and PHP could require that your applications or configuration settings be updated.
How is a (dv) different from a (ve) Server? There are three essential feature differences:
- Disk Space: (dv) has up to 50% more disk space.
- LAMP & Plesk: (dv) includes LAMP and the Plesk Control Panel 11. The (ve) Server is a bare-bones server without a LAMP stack or a web-based control panel. Linux command-line skills are required to manage a (ve) Server.
- OS Choice: (dv) is provisioned with CentOS. The (ve) Server offers the choice of Ubuntu, Debian, Fedora or CentOS operating systems.
Both services are powerful, reliable, high-performance servers. The differences revolve around OS choice, pre-installation of LAMP and Plesk, and storage allocation.
How is a (dv) different from a (dv) Nitro? (dv) Nitro is identical to (dv) Dedicated-Virtual except as follows:
- (dv) Nitro is a single-tenant box. All resources on the box are allocated just to you.
- (dv) Nitro is a 64GB service. Yup, it's big!
- (dv) Nitro is our top-of-the-line (dv) service and anyone with a (dv) can up-scale to 64GB (dv) Nitro quickly and easily via the AccountCenter or via (mt) API.
How is a (dv) different from the (gs) Grid-Service?
- (gs) Grid-Service has a very-easy-to-use custom (mt) Media Temple control panel, rather than Plesk 11.0.
- (gs) Grid-Service does not have root access; (dv) does.
- (gs) Grid-Service offers one resource-allocation package; (dv) offers 6 scale-up levels.
- Generally speaking, (dv) requires more administration experience, or willingness and time to learn; whereas the (gs) Grid-Service controls in the AccountCenter make the learning curve short.
- (dv) allows you to run your own nameservers and the Plesk 11.0 panel offers a range of features suitable for small businesses and hosting resellers.