In many ways you could say our main product is web hosting support. It's what we work on the hardest. 90% of our staff is in some way dedicated to this process.
Beyond fast speeds, amazing technology, and great uptime records
we realize that we must judge our success on how well we have supported
our clients. It's really what matters the most in business today.
That's why we've taken great care to create our award-winning hosting support team. Our team works around the clock, 24/7/365, in order to provide the absolute highest quality support for your website. Going the extra mile is genuinely what we are all about.
Our hosting support promise:
- To be accessible, friendly, and helpful at all times.
- To answer the phone when you call, 24/7/365.
- To reply to your hosting support requests within 24 hours.
- To provide timely information regarding System Incidents.
- And lastly, we promise to listen. Should we fall short of our goals we want to know about it so we can quickly remedy areas needing improvement.
How does (mt) support work?
Once you're a customer, you can issue support tickets quickly and easily via your AccountCenter dashboard. Our staff of support engineers are constantly monitoring support requests and respond very quickly. Not a customer yet, or unable to access your AccountCenter dashboard? We also accept support requests via email, telephone (877-578-4000), and even Twitter.
For customers that require more than just basic support for their Media Temple websites, we would like to introduce the CloudTech service line. CloudTech is a collection of premium level support services, which includes an a-la-carte, on-demand option for DV and Grid customers, as well as an exclusive monthly subscription service for DV customers called CloudTech AlwaysOn.
CloudTech OnDemand provides a-la-carte support, including secure data backups, help moving websites to (mt), full website performance reviews-- both front-end and back-end, help setting up services and apps, and much much more. With over 20 on-demand services to choose from, CloudTech OnDemand is the perfect backbone to keep your sites running optimally at all times.
Learn more about CloudTech OnDemand →
CloudTech AlwaysOn goes beyond the ordinary levels of support that most web hosting companies provide. AlwaysOn provides DV customers with real-time proactive site monitoring, 24/7 priority response times, and your own dedicated team of in-house (mt) support engineers. AlwaysOn is the perfect solution for the discerning Webmaster who requires the ultimate level of dedicated support.
Learn more about CloudTech AlwaysOn →
We value customer feedback. Please give us a report card on how we're doing. We want to know the good, the bad, and everything in-between. We're listening.