(mt) Media Temple offers a money back guarantee program to insure customer satisfaction of our products and services. If for any reason a customer wishes to discontinue service with (mt) Media Temple they may do so and a refund will be issued.

Each service family carries a different qualifying time-frame for the money back guarantee. Please note the table located at the link below for qualifying products and services:

• Program terms and conditions
  
  

  (gs) Grid-Service	30 days
  (dv) Dedicated-Virtual	30 days
  (dp) Dedicated-Server	7 days
  Domain Registrations	n/a**
  SSL Certificates	n/a

  The following list of terms and conditions apply to the Money Back Guarantee Program:

  • Accounts cancelled/terminated for violation of the Acceptable Usage Policy will not qualify for the money back guarantee.
    Example; if a Service is cancelled due to a SPAM'ing violation it will not qualify.
  • Cancellation must be done through the Billing controls in the AccountCenter. For more instructions on how to cancel your service(s), please follow this KnowledgeBase article
  • Setup fees are not refundable.
  • Service add-ons such as "Disk Space ", "IP Addresses", and exceeded Grid Performance Units and are non-refundable.
  • Software add-ons such as "(dv) Urchin", and "(dv) Backups"are non-refundable.
  • Refunds issued to credit cards may take up to 5-10 days. If the refund is unsuccessful due to credit card processing errors (IE: you changed your credit on file) a refund by check will be issued.
  • Refunds by check may take up to 2-4 weeks.
  • "n/a" indicates that a service family does not qualify for the the money back guarantee program.

  
  
  

  ** New customers may receive a discounted rate for their first domain registration when activating new hosting service. If hosting service is cancelled and customer wishes to retain domain registration service only, customer is required to pay full recurring price for individual domain registration service.