Creating an Email Account


  • Applies to: Grid
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: AccountCenter access
  • Applies to: DV
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: Administrator access
  • Applies to: DV 4.0
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: Plesk administrator access
  • Applies to: WordPress Hosting
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: AccountCenter access
  • Applies to: Google Apps for Work
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: Account Center Access

Overview

This article contains information on adding email users to your Google Apps for Work service. Be aware that the number of users you can create is limited to the number of user licenses or "seats" that you have purchased. If you have already filled all available seats and need additional users, you may always purchase more seats in the Account Center.

If you already have the seats available to add the number of Google Apps for Work users you want, you can proceed with the instructions below.

Instructions

  1. Log into your your (mt) Media Temple Account Center.
  2. From the Overview page, select the domain that you have added the Google Apps for Work service to.  
  3. Next, select the Manage Users option in the Google Apps panel.
    manage_users_in_ac 
  4. In the parentheses to the right of Add User, you will see how many seats you currently have available and how many are already in use by existing users. This let's you know how many users you will be able to add before needing to purchase more seats. Select Add User to continue.
    add_email_user

    NOTE:

    If you are seeing Add More Seats instead of Add User, you have already created users for all of your Google Apps for Work "seats" and will need to purchase additional seats to add more users. For information on adding more seats to your Google Apps for Work sevice, check out the article here.

  5. You will now be prompted to create the user. Fill out all of the fields provided. If you wish to allow this user Admin access to your Google Apps for Word dashboard, remember to tick the Users can administer users and settings checkbox. Then, click Save Changes.
    add_email_user_fields  
  6. That's it! Now that you have a user account added, you can log into Gmail using the credentials you just created for this user.

Overview

This article will show you how to add an email user for your (mt) Media Temple server.

Setting up email is very simple. It consists of two basic steps:

  1. Adding one or more users on your hosting service.
  2. See our Set up third-party email applications article to configure your email client.

This article explains how to create email users on your DV server and how to access your email through webmail. Once you've added your email address on the server, feel free to set it up in your favorite third-party email application, like Outlook or Apple Mail. Click here for a convenient list of popular third-party email applications and links to instructions.

This article explains how to create email users in Plesk on your DV server and how to access your email through webmail. Once you've added your email address on the server, feel free to set it up in your favorite third-party email application, like Outlook or Apple Mail. Click here for a convenient list of popular third-party email applications and links to instructions.

This article will show you how to add an email user for your WordPress Hosting service.

NOTE:

WordPress Hosting mail services are only available on the legacy Premium WordPress hosting plan. If you are using a Personal, Studio, or Agency WordPress Hosting plan, these plans do not include email hosting.

Requirements

Before you start, please make sure:

TIP:

These screenshots are for the DV server 4.0 and Plesk 11. If you are on a DV 4.0 and are running Plesk 10.x, please see this article for upgrade information: How do I upgrade Plesk?

Before you start, please make sure the domain has been added for your WordPress Hosting service through the AccountCenter.

Creating an Email Address in Plesk

Watch this video to learn how to create an email account in Plesk.

Video

Watch this video to learn how to create an email account on your Grid.

Creating an Email Address

    1. Log into your AccountCenter.
    2. On the Overview tab, click the Admin button next to your Grid. Select the service that has the domain you wish to create an email address for.

      GS Admin Button

    3. Click on the Email Users item under the Email heading.

      GS Email menu

    4. This screen lists all the Email Users for your Grid. Click the + Add New button at the top right of the screen.

Basic Settings

    1. Now you can begin setting up your email user. First, start with the username, domain, and description.

      GS Email user creation

      • Email address/Username: Capitalization does not matter and please keep in mind that usernames can only contain letters, numbers, hyphens (-), underscores (_) and periods (.). No spaces or other special characters are allowed and usernames cannot begin with a number.
      • Domain: If you want this new user to receive mail at all of the domains on your Grid, the default value for this field (all domains) will accomplish that. Otherwise, select an individual domain from the drop-down menu.
      • Description: A short description to identify this email address. This acts as a label for your reference in the Account Center.
    2. Next, you will need to create a password for this user. Please note the password requirements on the right side of the screen.

      GS Email password creation

      NOTE:

      Each of the password requirements will turn green and show a checkmark when they have been met, as seen in the above screenshot. If any password requirements are shown in grey, they are not met, and you will not be able to save until they have been corrected.

Optional Settings

    1. These settings are not required and can be skipped if you desire.

      GS Email user options

      • Send User Creation Letter: This will allow you to send a notice to an existing email address that this account has been created, along with usage instructions. This is useful if you are creating the account for someone else. Please note that it will not include the password. You can add a custom message to the letter if you want to include it or any other information.
      • MailProtect Settings: This will allow you to set up custom spam filter settings for this user. By default, it will use the Global Settings for your Grid. For more information on MailProtect spam filtering, please see this KnowledgeBase article:
      • Auto-reply settings: This will allow you to configure an auto-responder for this address. This can also be done by the user, through Webmail, once they are logged in.
      • Enable SSH access: This will give the user SSH access to the server. Please note that only the Server Admin user has full SSH access. Email users can only access their user directory in SSH.
      • Enable FTP access: This option will give the user FTP access to the server. Please see the following KnowledgeBase article for more information:

Saving your user

  1. At the bottom of the screen, click the Add User button.

    NOTE:

    If this button is greyed out or cannot be clicked, this indicates that a required field is not completed. Check to make sure all fields are filled and that your password meets all the listed requirements.

  1. Log into the Plesk Control Panel for your domain.

    NOTE:

    If you log into Plesk with the admin user, you will be in the Server Administration Panel by default. To get to the Control Panel, click on Domains, then on the Control Panel link next to your domain.

    You can also create a user that will log into the Control Panel by default, which will save you a few clicks on day-to-day webmaster tasks. See Control Panel user.

  2. Click on the Mail tab at the top.

  3. Now, click on Create Email Address.

  4. Fill in the information for your email user, then click OK.

    • E-mail address: Enter the username, and select the domain from the dropdown menu.
    • Mailbox: Choose the default size for that subscription, or set a custom size.
    • Password: Please use a strong password.

    You have the option to create an email address that corresponds to one of your Control Panel users (see Control Panel user, rather than email address that's just an email address. If you're making a Control Panel user email address, you can just type in the username (which should match the username you gave the Control Panel user) and click OK. The password will be the same as the user password.

  5. You will be taken back to the main Mail screen. You should see a confirmation message, and your new email address in the list.


  6. Note that you can click on any email address to reopen the settings. From here, you can click on the appropriate tab to edit the forwarding, alias, auto-reply, or spam settings. (Look at Figure 4 above for reference.) Check the Resources section below for these topics.
  1. Log into the Plesk Control Panel for your domain.

    NOTE:

    If you log into Plesk with the admin user, you will be in the Server Administration Panel by default. To get to the Control Panel, click on Domains, then on the Control Panel link next to your domain.

    You can also create a user that will log into the Control Panel by default, which will save you a few clicks on day-to-day webmaster tasks. See Control Panel user.

  2. Click on the Mail tab at the top.

  3. Now, click on Create Email Address.

  4. Fill in the information for your email user, then click OK.

    • E-mail address: Enter the username, and select the domain from the dropdown menu.
    • Mailbox: Choose the default size for that subscription, or set a custom size.
    • Password: Please use a strong password.

    You have the option to create an email address that corresponds to one of your Control Panel users (see Control Panel user, rather than email address that's just an email address. If you're making a Control Panel user email address, you can just type in the username (which should match the username you gave the Control Panel user) and click OK. The password will be the same as the user password.

  5. You will be taken back to the main Mail screen. You should see a confirmation message, and your new email address in the list.


  6. Note that you can click on any email address to reopen the settings. From here, you can click on the appropriate tab to edit the forwarding, alias, auto-reply, or spam settings. (Look at Figure 4 above for reference.) Check the Resources section below for these topics.

Creating an Email Address in cPanel

Watch this video to learn how to create an email account in cPanel.

  1. Log into cPanel for your domain.
  2. Click on the Email Accounts icon in the Mail section.

    cpanel_add_email_begin

  3. Next, you will choose a username, password and quota for this new account. Once this is done, click the Create Account button to create the new email user.

    cpanel_add_email_screen 

  1. Log into your AccountCenter.
  2. Click on the Admin button for your Premium WP service.
  3. Click on the site you wish to add the email user for.
  4. Click Email from the menu.
    email_menu 
  5. Click the ADD EMAIL USER button.
    416_wp_add_user
  6. Enter the desired email username and select the correct domain for this user.
    416_wp_email_username
  7. Next, enter a brief description to identify this new account.
    416_wp_email_desc
  8. Choose a password. We recommend creating a strong password for the security of your account. Please also be aware of the password requirements when creating this.
    416_wp_add_pass
  9. Optionally, You may create a short email to notify someone of the creation of this new email account.
    416_wp_letter
  10. Lastly, you also also have the option of creating an auto-responder. This would be a message that would automatically be sent as a reply to anyone that sends an email to this account. This is often used as an "out of office reply."
    416_wp_auto_reply
  11. Once you are finished setting everything up, you can click ADD USER to complete the process and a new email account will be created for this email user.
    416_wp_OK

Removing an Email Address

To remove an existing email address, follow Steps 1-3 above. Then click the "Remove" button next to the user you want to remove, as shown below:

Edit Grid email user

To remove an existing email address, check the box next to the email address you wish to remove. Then click "Remove" in the menu above.416_2 

Use the steps below to remove an existing email address in Plesk.

  1. Check the box next to the email address you wish to remove. Then click "Remove" in the menu above.416_2

Use the steps below to remove an existing email address in cPanel.

  1. Click on Email Accounts in the Mail panel.
    cpanel_add_email_begin
  2. Find the account you wish to remove and click Delete to the right of the email address.
    cpanel_remove_email
  3. Confirm the removal by clicking the Delete button.
     cpanel_remove_email_confirm

To remove an existing email address, click the following icon:
416_wp_remove

Webmail access

You may also use webmail to access your email.

  • Address: http://gs-example.com/webmail/ <-- be sure to use your domain name!
  • Example: matt@gs-example.com
  • Address: http://mt-example.com/webmail/ <-- be sure to use your domain name!
  • Example: janesmith@mt-example.com 

The DV comes with the Horde webmail client as default. You can access webmail from Plesk or directly from your browser. The URL for webmail on our DV servers is http://webmail.example.com.

We provide a webmail client. You can access webmail from Plesk or directly from your browser. The URL for webmail on our DV servers is http://webmail.example.com. For more information, please see: Using Webmail.

Resources