Welcome to the Future of Managed WordPress Hosting

March 4, 2014

Our history with WordPress and WordPress users places (mt) Media Temple in a unique position to bring a product to market we know will change the way you build sites. Media Temple’s Premium WordPress Hosting is the next step in growing your business.

With staging environment, a professional theme to use out of the box, next-generation deploy tools and powerful cloud infrastructure, Premium WordPress Hosting allows you to build, test and deploy multiple sites with ease.

What’s in the box?

  • Developer staging environment
  • Easy-to-use site templating
  • Automatic updates
  • Mobile Optimized
  • Automatic security
  • Automatic backups
  • Next-gen cloud infrastructure
  • Competitive pricing starting at $29/month

Our fearless WordPress product team conducted a live Ask Media Temple Anything the day after launch. Check out the Youtube Video here.

WP-Blog-Post-tutorial-screenshot

WP-Blog-Post-Screenshot

In the mean time, here are some FAQ’s we thought would be helpful. Don’t hesitate to ask a question in the comments section either.

Q: What is this Premium WP Hosting product about?
Our new Premium WordPress product is a highly flexible and scalable WordPress hosting solution that is optimized for web developers and designers. Premium features include a customer staging environment, website templating, as well as a unique WordPress theme market, created by designers for designers. Additionally, with automated WordPress updates, enhanced security and one-click backups, our Premium WordPress Hosting keeps sites secure and always updated with the latest version of WordPress.

Q: Why do I want managed WordPress hosting?
If you develop and manage WordPress sites, working in a professional hosting environment will make your life easier and your business more efficient. Our premium WordPress platform lets you quickly get your websites up and running, for yourself or your clients, while you focus on what’s important for your business. WordPress is powerful in itself, but deploying and managing several WordPress sites can become cumbersome. Let us handle all the System Administration headaches for you.

Q: What are the key features of this Premium WordPress product?
Premium WP hosting means that we offer 24/7 unmatched premium tech support from the web’s best support team that has been WP-trained.
Premium WP hosting also means premium features such as:

  • Website templating, which enables users to clone a site instead of starting from scratch.
  • Website staging, which lets users see their changes before sending them live.
  • Email integration.
  • A unique (and growing) WP themes market.

Q: How many WP themes are in your theme market?
Right now, we only offer one (mt) theme designed by our creative director, but more themes created by some of the best designers in the industry will be unveiled in the next few months.

Q: Will you be adding more features down the road?
Yes, we are already working hard on some new features that will be available in the next few months, along with more unique themes created by designers. Stay tuned for more!

Q: How many WordPress installations do I get with my plan?
You get three. If you need more than the three WordPress installations included with our standard plan, just pay as you go. Each additional WordPress installation comes with an extra 5GB of SSD storage and costs only $9/month.

Q: Are there any disk space, bandwidth, or page view limits?
We really want to remove any barriers to you being successful. To that end, you don’t need to worry about bandwidth. Pageviews only become a concern as your site becomes extremely popular, in the million+ range of monthly pageviews. Even then, we won’t cap your views or shut down your site. We also did a thorough analysis on our disk space offering to make sure you’ll have more than enough space for your general needs, but if you need additional disk space, please contact us. We’ll work with you individually to make sure our Premium WordPress Hosting can give you everything you need.

Q: How often is WordPress core updated and do you update my plugins and themes?
We look to push updates to WordPress core within 48 hours of release. This allows us time to test and ensure the stability of the release for all of our customers. At this time, we do not update themes and plugins. With such a wide variety of third-party extensions available, we want to minimize the possibility of a plugin or theme update breaking your site as much as possible.

Q: Can I move a WordPress site to Media Temple?
We’d love it if you did! Our CloudTech technicians can conduct a free site evaluation and move your WordPress sites for you.

Comments

  • Jeffro

    Just a few questions I had regarding this new managed hosting WordPress service.

    Is their a list of plugins not allowed to be used on MediaTemple?

    Can customers perform automatic WordPress updates or is that something only MediaTemple can do?

    Is their any more information you can provide regarding the MediaTemple theme marketplace? Will it be invite only? Will there be commercial themes with revenue sharing? Will the themes ONLY be available to MediaTemple customers?

    Do you support WordPress Multisite or is their a special package specifically for that?

    • Jason McVearry

      Hey Jeffro.. thanks for the Q’s..

      Answers follow in order:
      1. There is a list of plugins not allowed.. it is here: https://kb.mediatemple.net/questions/2075/Which+plugins+are+not+allowed+with+my+Premium+WordPress+service%3F#wp

      2. Only (mt) can initiate WordPress updates for sites running on Premium WordPress Hosting

      3. As it is now, the market place is “invite only” with specific designers and organizations building custom themes for (mt) Premium WordPress Hosting customers. The theme market place is an area of this product we’re really excited about. We have very strong partnerships in the creative and development worlds, so this model is likely to change/grow with opportunities and there will definitely be one-off scenarios here. Essentially, the sky is the limit with the market place.

      4. Multi Site, as of right now, is not supported.

      Thanks again!
      Jason

    • http://mediatemple.net MediaTemple

      Hi there Jeffro!

      Here is that list of plugins that are not allowed: http://buff.ly/1gSo2Ui

      Right now, (mt) will be the only ones that can perform the automatic updates but we will do so within 48 hours of release to make sure we have time to test and make sure it works okay.

      Right now, I can tell you that the themes marketplace will be only open to (mt) Media Temple customers using our WordPress product.

      Lastly, Multisite will not be supported. Sorry about that. ^DJ

  • http://winningwp.com/ Brin Wilson

    Wow – three installs, unlimited data transfer and up to a million monthly pageviews for just $29p/m – did I read that wrong?! What’s the catch lol? Brilliant!

    • Jason McVearry

      Cheers!

    • Drew at (mt) Media Temple

      No catch Brin! We’re happy you’re impressed! :)

    • http://www.blueprintmarketing.com/ Thomas Zickell

      let’s see some speed tests I’m testing all the other manage WordPress hosting companies I will toss you guys into the lot and see how you do

    • Arnan

      The catch is that it’s multisite? Probably… How else can they push out updates as they promise and only offer 1 theme in a market ;)

  • http://winningwp.com/ Brin Wilson

    One more quick question… on solely a speed comparison: how does this new MT service stack up against that of WPEngine’s? Put simply: is yours faster (for say a completely fresh WP install) and if so, what makes it so?

    • http://mediatemple.net MediaTemple

      After internal testing, we found out that we have one of the fastest performing WordPress products in the industry. As of now, our performance should be better. That being said, we’re having others test out the product to validate our findings. I’ll have our product team get into more detail about this in our Google + hangout today. If you can’t catch us live, check out our YouTube page later in the day for the full run down. ^ML

  • http://www.wmwebdesign.co.uk/ Keith Davis

    Looks fabulous – are your data centres in the US or do you get a choice? I’m in the UK.
    Also I use the Thirsty Affiliates plugin for my affiliate links – would there be any problems using that plugin.

    And finally do you have any videos / screenshots of using your control panel?

    • http://mediatemple.net MediaTemple

      Hi there Keith. No data centers in UK right now, sorry about that. Also we should have some KnowledgeBase articles up soon with screenshots of the control panel but right now the screenshots in the above blog is all we have. We have a list of banned plugins at the link below. Looks like your plugin is not on it so you should not have an issue using it :) http://buff.ly/1gSo2Ui ^DJ

    • http://www.blueprintmarketing.com/ Thomas Zickell

      UK data centers PessLabs or WP Engine

  • André Felipe

    Can I FTP into the server to host some files out of the wp-content folder? And better yet, can I update my theme via GIT? (I guess a SSH login would be needed for that?)

    • http://mediatemple.net MediaTemple

      You can FTP to upload files to your wp-content folder but our ToS states that you should not use it purely for file storage, sot the files would have to be related to your site. Also, sorry, but you won’t be able to use GIT for that. ^DJ

      • http://www.newlocalmedia.com/ Dan Knauss

        No SFTP? I hope the user account credentials aren’t stored in the clear anymore. LOL

        • ThinkStyleStudio

          If proper security measures aren’t in place to start out with i’ll be sticking /w the current host that does take care of that.

        • http://mediatemple.net MediaTemple

          Sorry for any misunderstanding. You can absolutely SFTP. ^DJ

  • André Felipe

    I have a site that shows random posts at the home page (and other pages too) http://gut-zum-druck.org How does your cache mechanism dribbles that?
    1- Can I turn it off in a per page basis?
    2- Can I specify how long each page should be cached? Maybe 10 minutes on some, 1 hour on others?

    • http://mediatemple.net MediaTemple

      Good questions Andre. Cache is currently set to 30 minutes for dynamic pages, but we don’t have any per page tuning available at this time.

      • emzo

        Hmmm, that currently sounds like a blocker for hosting eCommerce sites, where caching may need to be disabled for certain pages (think cart pages for example). If there’s no UI for this yet, is it something you can configure for us on your side? Also, I know that some other managed WordPress hosts do not cache AJAX requests – is this the case here as well? Also, apart from the cost of the SSL cert itself, are there any other costs associated with enabling SSL? Any plans for SPDY support in the future?

      • http://www.andrefelipe.com André Felipe

        Thanks. Another question: If I update my theme, will I have to wait 30 minutes to see it live? There is a button to reset the cache?
        (I am talking about custom themes, for clients, quite often during launch week there are many fixes/updates that can’t wait 30 minutes to be fixed)

        • http://mediatemple.net MediaTemple

          Hey there Andre. Yes, there is a reset cache button that takes care of that for you :) ^DJ

          • http://www.andrefelipe.com André Felipe

            Awesome, thanks. Will be purchasing the service today for a client.

          • http://mediatemple.net MediaTemple

            Nice! Hope you enjoy it Andre! ^DJ

  • André Felipe

    Can I install a (mt) SSL certificate and force the site to run on SSL? (we have access to wp-config.php right?)

    • http://mediatemple.net MediaTemple

      yes, you can install SSL but for now you will have to get in touch with our support team to help you with that. ^DJ

  • http://brajeshwar.com Brajeshwar

    It’s not mentioned anywhere about Multi-site. Do you plan to have WordPress multi-site anytime soon?

    • http://mediatemple.net MediaTemple

      Sorry, Brajeshwar, multi-site is not supported at this time. I am not sure if it will be in the future but I will definitely bring it up with the team. ^DJ

  • http://brajeshwar.com Brajeshwar

    Are the themes restricted only to (mt) approved themes. What about my own custom theme?

    • http://mediatemple.net MediaTemple

      You can update your site with any theme you want :) ^DJ

      • http://www.newlocalmedia.com/ Dan Knauss

        If I upload a crap theme with insecure old javascript in it, how fast are you going to notice? Are you doing your own security scanning, using Sucuri or ???

        • Spoderman

          Javascript is run client-side. It should not affect your website/server’s security. Do you know what you’re talking about?

  • Frank McClung

    Well, maybe I’m missing the selling point of this new offering. I can do everything and more with the regular GS package and WordPress. What is the difference between the two? Certainly not the “dev site”, must be something else. Please enlighten.

    • http://mediatemple.net MediaTemple

      Great question Frank. This is a managed WordPress solution, meaning we handle the updates to WordPress core. Also, it comes with some great features like the staging sites, templating, automatic backups and unlimited bandwidth. This is quite different from hosting WordPress on your own Grid account. Let me know if you have any more questions about that. ^DJ

      • http://www.newlocalmedia.com/ Dan Knauss

        Is the WP hosting on the grid’s infrastructure or a completely separate, new thing? Would love to see some technical details on architecture and benchmarks.

    • Frank McClung

      Odd, but with this commenting system when I’m logged in I can’t see MT’s replys to my comment. Only when I’m not logged in.

      Anyway, DJ when you say “handle the updates to the WP core” do you mean upgrading WP on the hosted sites? If so, I don’t know how this is a big deal as WP auto updates now for minor versions. And for major WP version upgrades, most web designers and developers do that themselves so they can manage any issues that arise with plugins and design customization on site. Templates? ThemeForest is the place everyone goes now or they build it themselves. Most of us use a plugin like BuddyPress for backups already. So again, unless I’m missing something, there is no advantage to the Grid except you pay more money for less client sites hosted…a lot more.

      If you really want to sell this as an alternative to WP Engine, you’re going to have to convince me and other web designers/devs that MT is offering something that I can’t already do as a dev on GS. Again, what can I do with sites on the new package that I can’t with GS for a client?

      • http://mediatemple.net MediaTemple

        Hi Frank, most of the things you can do on our Managed WordPress Hosting you can also achieve if you installed WordPress on the Grid and have experience and expertise to achieve it, sounds like you do and I want to be clear about that. However, the Managed WordPress product is great because it is designed to make things easier and more efficient for the customer. For example, yes, you can set up your own staging sites on the Grid, but with our WordPress product this is integrated into the interface and pushing live is a “one-click” system. Just one example of something made easier with this product. To answer your specific comment about WP Engine, our product is a great alternative because for the same price we offer three installs instead of one and no limits on the amount of visitors you can have in a month. In the end Frank, this is not necessarily meant to be a replacement for hosting WordPress sites on the Grid, there are some scenarios where a user may benefit from staying on the Grid. This product is meant as a Managed WordPress solution which is something very different than simply shared hosting. Very happy that you are so interested, if you have any more questions, definitely send them our way. :) ^DJ

  • http://www.blueprintmarketing.com/ Thomas Zickell

    Stageing servers matter so is cool, but WP Engine, Pressable, GetFlyWheel PressLabs & Pagely all do this.

    What is different? is this a VPS?????

    GoDaddy comes out with a failed Manged WordPress now MT owned by GoDaddy

    So cost is $29 for unlimited page views on your new cloud?
    and your advice is after 1 million page views a month someone may want to look into getting a CDN? That’s kind of funny as a CDN has very little to do with going page views you have?

    Where are the data centers out of?

    What about web synthesis?

    With all do respect I’d rather pay for bandwidth all quality companies charge for it.
    It smells like Go Daddy

    “You get three. If you need more than the three WordPress installations included with our standard plan, just pay as you go. Each additional WordPress installation comes with an extra 5GB of SSD storage and costs only $9/month.”

    interesting however e-mail is not at all a priority for me.

    Why you’re talking about cloud flare when you guys have access to edge cast is beyond me?

    I’d rather stick with my existing managed WordPress hosting companies I will try it out but one-size-fits-all and answers like if you upload W3TC it won’t run as well make it sound like you guys have not built the system and to prevent users from uploading plug-ins that will break the system or harm The speed of their site.

    Absolutely no architecture or technical information was given.

    I could be very wrong, but it just smells like Go Daddy’s disaster moved over the media Temple and was given a nice shiny coat of wax beautiful UX guys.

    • http://www.newlocalmedia.com/ Dan Knauss

      Does Flywheel have staging? I follow them and last I heard they did not offer it.

      • http://www.blueprintmarketing.com/ Thomas Zickell

        Yes they have some of the best staging server setups I have seen. The fact that you can lock your site from the search engines when it is being built on their staging server and it has done so by default when you first start a website is brilliant. Far too many people let their site get indexed too early and also indexed only on a staging server. One thing people worry about that is the staging server will serve duplicate content this is not the case in less the end-user fails to either c name the staging server or the hosting company does not use a
        either way FlyWheel does use a canonical tag and so do all the other managed WordPress hosting companies I can think of.

        Sorry about the late reply Dan.
        sincerely,
        Thomas

  • http://www.wmwebdesign.co.uk/ Keith Davis

    Thanks Drew.
    Look forward to seeing the articles.

  • Ejaz

    Hi MT,
    It would be great if you could provide an article about the comparison between WP Managed hosting and GS hosting.

    • http://mediatemple.net MediaTemple

      Thanks for the idea Ejaz! The thing is, our Grid product is very different, it is a shred hosting environment that you can pretty much do whatever you want on while our Managed WordPress Hosting is designed specifically for WordPress. I can tell you that some of the key advantages to hosting your site on the Managed WordPress Hosting is the one-click staging environment, automatic updates and backups, and site templating. If you have any specific questions just let us know and we’ll be happy to answer them :) ^DJ

      • http://foto-factory.dk/ Martin Bay

        Thanks. I like the simple setup and automated backup. What I don’t like is the automated updates – would one be able to turn that off?

        • http://mediatemple.net MediaTemple

          Hi Ejaz, unfortunately you will not be able to turn them off. ^DJ

  • http://foto-factory.dk/ Martin Bay

    Is this a better alternative for a WordPress installation than DV. I currently have all my WordPress sites on DV would it be better (faster, simpler) to move to WP hosting?

    • http://mediatemple.net MediaTemple

      Great question Martin, generally yes, it would be simpler to manage your WordPress sites on our new Managed WordPress Hosting. The overall point of the product is to makes things faster, simpler and easier for the WordPress user. Especially if you have more than one WordPress site. ^DJ

    • http://foto-factory.dk/ Martin Bay

      Thanks. I like the simple setup and automated backup. What I don’t like is the automated updates – would one be able to turn that off?

  • http://www.ubergizmo.com/hubertnguyen/ Hubert Nguyen (Ubergizmo)

    Can you tell us what the infrastructure and caching look like? The GS Grid was supposedly scalable, but a high-traffic site would be better served with other MT products. So how scalable is this (really) and how did you build it? What is the shared storage? are nodes added dynamically? Is there a minimum and maximum number of nodes assigned to a site? We need more details. Thank you!

    • http://www.newlocalmedia.com/ Dan Knauss

      +500. I’d like to believe the hype again but got burned for years by the grid. This new offering is going to support 1 million pageviews/month, no sweat, no upselling, no “burst mode” or “containers?” I’m not prepared to move in a site with 100k visits per month just on the say so of this blog.

    • http://mediatemple.net MediaTemple

      Hey Hubert thanks for the Q’s, apologies for the delay in response but we wanted to make sure we gave you a thorough response here.

      1/What the infrastructure and caching look like?
      We implement 4 layers of caching throughout the stack as well as high performance SSD backed storage. We rely on Varnish, Memcached, PHP APC, and storage L2 caching to maximize performance by minimizing calls to SSD. Our internal testing has shown that our Premium WordPress Hosting is at least equal to the fastest platforms available – and you might want to check this comparative review by Winning WP out:http://winningwp.com/wpengine-vs-media-temple-managed-wordpress-hosting-which-is-faster/

      2/How scalable is it really?
      The system does scale quite nicely. We have customers that have done over a million hits a day, for example.

      3/What is the shared storage?
      Our storage is SSD-based and HA (high availability). We have the fastest available storage; we cache it, and made it redundant to maximize availability.

      4/Are nodes added dynamically?
      Nodes are added dynamically to the cluster as we need to scale the system horizontally.

      5/Is there a minimum and maximum number of nodes assigned to a site?
      There is is no min/max number of nodes assigned to a site. We load balance which node responds for a site as needed.

      • http://www.ubergizmo.com/hubertnguyen/ Hubert Nguyen (Ubergizmo)

        thank you for the response. i meant to reply before, but I have a few more questions:
        - are there plug-ins that are blacklisted, or is there a white list?
        - do you support HTACCESS redirects for legacy sites that may have changed their permalinks?
        - what is the PHP time out or the load-balancer time out? (in seconds) Long admin tasks is typically something that break down over a load balancer or in some sort of shared environment.
        - is it possible to have the /wp-admin/ accessible only over SSL?
        - I’m having a hard time to believe that unlimited pageviews (and potentially compute cycles) could go on for a while. What’s the plan? People who move only to discover that the price will rise sharply may be unhappy.

  • http://www.newlocalmedia.com/ Dan Knauss

    Glad to learn here in the comments this plan has built in caching, but like others I’d like to know more. The marketing page mentions caching once, and I didn’t even notice it the first time I looked there. This is a BIG but subtle little feature if it just works, and it needs to do just that.

  • Frank McClung

    Well, I wanted to try out the new WP managed hosting by moving one of my GS WordPress websites over. Looks like there isn’t an easy way to do that according to support. You must change your primary domain on your GS, back up everything, then delete the GS domain for the site, then open up a new WP Managed account, then migrate your website to the new managed WP server. Awful, awful process. There’s no reason why either there isn’t a simple way to migrate from GS over to the WP managed or at least let one set up their domain on WP managed that’s already on the Grid and then flip a switch when ready. The tech mentioned that MT is working on a better migration tool. Any estimate as to when this will be ready? For now, quite a show stopper for those sites on the GS wanting to change over.

    • http://mediatemple.net MediaTemple

      Really sorry about that Frank. I do understand the frustration. Right now, you have to completely remove the domain that is attached to the Grid account before adding it to the Premium WordPress service. The agent was right, we are working on a better way but in these early stages, we do not have that at the moment. Sorry for any inconvenience that may cause. ^DJ

      • Frank McClung

        Disappointing. Clearly migrating from GS to the new WP hosting wasn’t on the top of the list for launch. Could you please let your management team know that finding a better, easier solution is a very high priority for your existing GS customers who want to move sites over.

  • beGrown… beSexy…

    I hope you guys are still here to answer… I want to give your hosting a shot, but I want to know if I don’t like in say a month, what the return policy is. I am playing around with a few different wordpress only hosting sites. I want to be sure that my website can grow and if I need to I can take the site to the next level.

    So if I buy the yearly plan (at the current reduced price) and I don’t like it, what is the return policy?

  • Frank McClung

    Here’s some feedback after using the new WP Premium product for a couple of weeks:
    - Wait times for WP Premium phone support are atrocious even during off peak hours. They are seriously understaffed for this product compared to the Grid support.
    - There is no way to set up email aliases. In general, there are very, very limited options on the server admin side compared to the Grid.
    - The performance on the front end for site response times is noticeably faster. This is the primary reason I switched my site to WP Premium from the Grid, so that is a positive.

    • Frank McClung

      More notes on the new WP service from my experience:
      - The WP Premium page on the MT site clearly states that email aliases can be created. They cannot at this point. I brought this to MTs attention and they said they would remove that wording.
      - The WP Premium page also calls the email “business class” which is a joke as there isn’t even a way to auto forward emails.
      - When I moved my site from the GS to WP Premium, the one click migration tool worked like a charm. That was nice.
      - When I moved my email from the GS, MT didn’t have a setting correct on the WP Premium server (they would never specify what it was) and I couldn’t receive emails to my domain for an entire day and lost that business. I had to beg the phone support to check the server settings to finally get it resolved. No apology from MT for their email set up mistake.

    • Frank McClung

      Additional note on WP Premium limitations:
      - Making changes to the live site with WP Premium isn’t realistic due to hardware caching and there is no way to turn it off while developing. One has to manually go into the WP Premium admin and flush the cache every time you want to see a change live.

Related Articles