2014 was a very busy year for Media Temple. Always guided by our people-first company philosophy, we improved the “Media Temple experience” on multiple fronts.
We started off the year by unveiling our completely redesigned website — our first major site redesign in more than five years. We shifted the design focus away from our servers and data centers, and toward our customers, employees and partners. Because our work philosophy has always been about designing and iterating out in the open, it took our talented creative and UX teams almost two years to conceptualize and digest customer feedback and suggestions to create a modern, responsive site framework and a blog (this blog) with the aesthetics of a content-rich online magazine. The second phase of our redesign efforts was to revamp our account admin panel, the “Account Center”, to improve its ease of use and align its look and feel with our refreshed website.
But we didn’t stop there: We rolled out our first managed WordPress hosting solution, supported by our world-class, WordPress-trained customer support team. A few months later, we brought Solid State Drive (SSD) technology to our shared hosting platform, the Grid, as well as our self-managed, managed and (recently added) fully managed VPS hosting plans. To continue pushing premium products and experiences with our VPS hosting, we sharpened our control panel offering with the most current version of both cPanel®/WHM and Parallels® Plesk and added major upgrades to our storage, RAM and bandwidth. All these upgrades enabled us to keep our servers at the forefront of performance and give users the extra storage, bandwidth and memory they need.
Last but not least on the solution front: Our customers have been asking for integrated Gmail for a while, so we partnered with Google to resell and support the Google Apps for Work suite, which includes Gmail as well as Google Drive, Google Docs and Google Hangouts. In keeping with past offerings, our team ensured the Google Apps for Work suite was deeply and seamlessly integrated with our Account Center.
As our loyal customers already know, the Media Temple brand and experience are founded on our stellar customer service. In fact, our customer support team scooped up no less than four Stevie Awards in 2014. We strive to continually improve customer experience and are constantly testing and finding new ways to serve our customers as quickly and efficiently as possible. Last year, for example, we launched Click-to-Call, a new feature enabling customers to effortlessly initiate calls to customer service agents within their Account Center, without having to wait on hold.
It’s no secret that our extraordinary people and culture set us apart. Which is why we were thrilled to expand our leadership team with the addition of Brian Kuhn and Jacob Shin as our new VP of Product and VP of Marketing, respectively.
So, what’s in store for 2015?
Without getting into too many specifics about our 2015 roadmap, I’m most excited about pursuing, embracing and cultivating some of the major trends shaping the web hosting industry, from the maturation of the cloud and the gTLD explosion to WordPress (now in its 12th year!) showing no signs of slowing down.
We will also continue and scale our efforts to build new relationships and cultivate the designer, developer and creative communities in Los Angeles and across the country with more Media Temple events — The Media Temple Table Tennis Invitational Part Deux is quickly coming your way, so stay tuned.
Last but not least, we are, as we speak, working on putting together yet another mind-blowing Closing Party at SXSW Interactive. Not to mention our VP of Marketing and our Creative/UX Director, who will be both speaking, and our Open House, where we will showcase some of our creative agency-friendly solutions. We hope to see you there!
We can’t express enough how thankful we are for your support in 2014 and are so excited to kick off 2015 with you.
President, Media Temple